Guest Service Agent

Drury Hotels is a well-established and highly regarded hotel chain renowned for its dedication to delivering outstanding hospitality experiences to guests across the United States. With a strong emphasis on creating a welcoming and inclusive environment, Drury Hotels has earned a reputation for blending comfort, convenience, and excellent customer service into every aspect of their operations. Operating numerous locations, each property reflects the company’s commitment to quality and guest satisfaction, making Drury Hotels a preferred choice for travelers seeking both leisure and business accommodations. Beyond offering rooms, the chain also emphasizes a culture of respect and belonging for its employees, aligning with its mission to be a place where everyone feels valued and motivated. The Frisco, Texas location at 2880 Dallas Parkway continues to uphold these values, serving as an inviting destination for visitors while maintaining a supportive work atmosphere for its staff.

The Front Desk Associate role at Drury Hotels in Frisco, Texas, is pivotal to the guest experience, as associates serve as the welcoming face of the hotel. This position is designed for individuals who thrive in dynamic environments and excel at multitasking while maintaining a warm and professional demeanor. The Front Desk Associate is responsible for facilitating smooth check-in and check-out procedures, assisting guests with inquiries, promoting hotel programs, monitoring guest satisfaction, and resolving any issues promptly and courteously. Additionally, associates contribute to food service operations by supporting breakfast and the 5:30 p.m. Kickback service, which includes food preparation, set-up, service, and clean-up duties. Drury Hotels values associates who demonstrate attention to detail, friendliness, and integrity, ensuring that every guest interaction reflects the company’s distinguished culture of hospitality.

This position offers a range of attractive benefits, including a quarterly bonus opportunity of up to $3,200 annually in addition to the base salary, flexible scheduling options that support work-life balance, paid time off, hotel discounts, and free room nights. Career growth is a key focus, with access to mentorship programs, cross-training, development plans, and management training opportunities—more than 200 internal promotions were made within the company last year alone. Employees also benefit from comprehensive health plans, including medical, dental, vision, prescription coverage, and life and disability insurance. Moreover, a company-matched 401(k) plan supports long-term retirement goals. Drury Hotels has also been recognized as one of America’s Greatest Workplaces by Newsweek in 2025, a testament to its commitment to employee satisfaction and workplace excellence.

By joining Drury Hotels as a Front Desk Associate, individuals become part of a respected team that not only prioritizes guest satisfaction but also values and invests in its team members’ professional development and well-being. This role is ideal for those who enjoy engaging with diverse guests, managing multiple responsibilities, and contributing to an atmosphere of warmth and professionalism. Drury Hotels provides a supportive platform where employees can thrive personally and professionally, making it a truly meaningful career destination.