Guest Service Agent

Drury Hotels is a distinguished hospitality company renowned for its commitment to delivering exceptional guest experiences and fostering a supportive, engaging workplace culture. Established with the vision of providing more than just accommodations, Drury Hotels focuses on creating environments where both guests and team members feel valued and appreciated. The company operates a well-regarded chain of hotels, including this location at 8700 Eager Road in Brentwood, Missouri. With a strong emphasis on integrity, service excellence, and hospitality, Drury Hotels has been recognized among Newsweek's America's Greatest Workplaces 2025, reflecting its dedication to employee satisfaction and career development. The company is widely known for its comprehensive benefits, supportive management practices, and opportunities for growth, making it a preferred employer in the hospitality industry.

The role of Front Desk Associate at this Brentwood location is a dynamic position that serves as the welcoming face of the hotel, embodying the core values of Drury Hotels. This full-time employment opportunity encompasses a range of responsibilities designed to ensure that every guest enjoys a seamless and memorable stay. The Front Desk Associate is entrusted with essential duties such as guest check-in and check-out, addressing inquiries, managing guest records, handling cash transactions, and resolving any issues that may arise during a guest's stay. Beyond these operational tasks, this role also extends to supporting food and beverage services, including assisting with the breakfast offerings and the 5:30 p.m. Kickback service, where the associate may take on roles from food preparation to hosting or bartending.

This role is uniquely suited for highly organized, attentive, and personable individuals who excel in multitasking and communication. The ideal candidate will bring a warm, friendly demeanor paired with a strong can-do attitude, contributing positively to the hotel's welcoming atmosphere and upholding the Drury culture. Drury Hotels values individuals who take pride in promoting integrity and providing superior guest service, making this an excellent opportunity for those who are passionate about hospitality and eager to grow with a company that supports career advancement. Employees in this role benefit from flexible scheduling, paid time off, hotel discounts, free room nights, quarterly bonus opportunities, and a robust health and retirement benefits package, supporting a healthy work-life balance and personal well-being. If you are ready to join a highly awarded team and make a meaningful impact every day, Drury Hotels is the right place for you.