Guest Service Agent

HHM Hotels is a renowned hospitality company known for its commitment to providing exceptional guest experiences and maintaining high standards of service and sustainability. As a prominent player in the hotel industry, HHM Hotels has built a reputation for delivering comfort, quality, and a welcoming environment to travelers from around the world. The company prides itself on fostering a supportive work culture where employees are empowered to grow, contribute, and thrive in their careers. With multiple properties and a diverse range of hospitality services, HHM Hotels offers both full-time and part-time employment opportunities with competitive wages and comprehensive benefits.

The Front Desk Associate position at HHM Hotels offers an exciting opportunity to become the face of the hotel, responsible for greeting, registering, and servicing guests in a friendly and courteous manner while adhering to the brand's standards and sustainability practices. This role plays a critical part in setting the tone for guest experiences by ensuring efficient check-in/check-out procedures, handling reservations, managing payments, and responding promptly to guest requests and concerns. Employees in this role are expected to uphold the highest levels of guest satisfaction by performing a variety of duties including securing valuables, bookkeeping tasks, and assisting in other operational areas as needed. The starting compensation for this position ranges from $16.00 to $17.00 per hour, reflecting competitive pay aligned with industry standards.

Employees in this role have a clear growth path within the company, with opportunities to progress to Front Desk Supervisor or Sales Coordinator, eventually advancing to positions such as Front Office Manager or Sales Manager. HHM Hotels strongly values professional development and provides resources to support career advancement. The working environment is dynamic and may require standing for extended periods and occasional physical exertion such as lifting up to 25 pounds. The company also emphasizes a culture of safety, training employees to follow OSHA and MSDS standards and wear protective equipment where necessary.

HHM Hotels embraces a core philosophy summarized by their belief that "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It," underscoring the dedication to excellent service and employee empowerment. The company's commitment to staff well-being is reflected in the extensive benefits package, including medical, dental and vision insurance, paid time off, 401k company match, employee wellness programs, educational development, and additional perks such as travel discounts and commuter benefits. Working at HHM Hotels means being part of a passionate team focused on making every guest visit memorable while fostering a positive, inclusive, and growth-oriented workplace.