Guest Service Agent

Tru by Hilton Norwalk, Iowa, is a newly built hotel strategically located off I-35, offering convenient access to local attractions such as the Gregg Young Sports Campus, The Legacy Golf Club, Norwalk-McAninch Sports Complex, and Blank Park Zoo. With Des Moines International Airport just five miles away, this hotel serves both leisure and business travelers seeking comfort and accessibility. As part of the Hilton brand, Tru by Hilton ensures modern amenities and a vibrant atmosphere, designed to provide guests with a refreshing and efficient hotel experience.

We are currently looking to hire a Hotel Front Desk Clerk / Hotel Front Office Agent / Hotel Guest Service Agent to join our dedicated team at Tru by Hilton Norwalk. This role is pivotal in creating an exceptional guest experience from the moment guests arrive until their departure. The successful candidate will serve as the first point of contact, responsible for welcoming guests, managing reservations, handling inquiries, and ensuring smooth check-in and check-out procedures. This position requires a friendly, approachable demeanor coupled with strong organizational skills and the ability to multitask in a fast-paced environment.

Working in this role at Tru by Hilton Norwalk not only provides the opportunity to develop valuable skills in the hospitality sector but also offers comprehensive benefits including medical, dental, and vision insurance, 401(k) plan with company match, and next day pay options. Additional perks include vacation and holiday pay, employee discounts on hotel stays and food and beverage services, and access to professional growth resources through online training courses. Our supportive workplace culture encourages collaboration and flexibility, making it an ideal environment for individuals passionate about delivering outstanding guest service.

This position is ideal for those with previous experience in customer service or hospitality, though a high school diploma or equivalent is the primary educational requirement. The candidate must demonstrate strong communication skills, a professional attitude, and the capability to handle guest needs efficiently while promoting hotel services and ensuring safety protocols are strictly followed. Flexibility to work weekends and holidays is also required to meet the demands of the hospitality industry.

Join us at Tru by Hilton Norwalk and become part of a team that values diversity, fosters a welcoming environment, and strives to exceed guest expectations at every opportunity. Commonwealth Hotels, the management company behind this property, has been a leader in hospitality since 1986, known for exceptional guest and associate satisfaction and commitment to creating world-class workplace culture. We invite you to contribute to shaping the future of hospitality in Norwalk by applying for this rewarding position today.