Guest Service Agent

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Hilton is a global leader in the hospitality industry, renowned for delivering exceptional experiences to over 3 billion guests worldwide. With a rich history and a commitment to excellence, Hilton has established itself as an award-winning workplace culture, recognized repeatedly by Great Place to Work and Fortune as one of the World’s Best Workplaces. Hilton operates a suite of world-class brands dedicated to providing guests with the highest quality stay, setting innovative standards for the future of travel. The company values spreading the light and warmth of hospitality, acting with integrity, inspiring leadership, fostering teamwork, promoting ownership and accountability, and maintaining a focus on the present moment to create lasting impacts.

Joining Hilton’s Hotels team as a Guest Service Agent means more than just managing check-ins and check-outs. It means playing a vital role in creating memorable experiences that brighten each guest’s day. This role involves warmly welcoming guests upon their arrival, efficiently handling departures, and providing comprehensive knowledge about hotel services and local attractions. The Guest Service Agent is responsible for promoting hotel amenities using up-selling techniques to maximize revenue and delivering attentive, empathetic service to respond promptly to guest requests and resolve concerns. By working at Hilton, team members become part of a globally respected brand that values career growth and fosters a supportive environment. Whether you are just starting your career or seeking new opportunities, Hilton provides the resources and culture to help you thrive and make every guest stay a little more magical. The position upholds Hilton’s core values and aims to inspire the best outcomes through collaboration and dedication to guest satisfaction.

Job Requirements

high school diploma or equivalent
previous experience in hospitality or customer service preferred
proficiency with computer systems and point-of-sale technology
excellent communication skills
ability to multitask and work in a fast-paced environment
availability to work varied shifts including nights, weekends, and holidays
strong attention to detail and a positive attitude

Job Qualifications

high school diploma or equivalent
excellent communication and interpersonal skills
experience in customer service or hospitality preferred
ability to use point-of-sale and reservation systems
strong problem-solving skills
friendly and approachable demeanor
ability to work flexible schedules including weekends and holidays

Job Duties

deliver a warm welcome by greeting guests and completing the check-in process including verifying details and issuing room keys
support efficient check-out by processing guest departures, verifying charges, handling payments, and issuing receipts
provide comprehensive hotel and local knowledge to assist with guest inquiries
promote hotel services and amenities through up-selling techniques
respond promptly and effectively to guest requests and resolve concerns with care
manage guest messages and communications efficiently