Guest Service Agent

Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, distinguished by its rapidly expanding footprint and a unique blend of hotel experiences. With more than 1000 properties across eight countries, Sonesta offers an extensive and diverse portfolio that includes full-service hotels as well as focused-service properties located in major cities. The company proudly owns, manages, and franchises a variety of hotels, positioning itself as a ubiquitous presence in the hospitality industry. Fueled by a philosophy that prioritizes the human side of hospitality, Sonesta emphasizes delivering service with passion, maintaining loyalty with a sense of purpose, and creating memorable experiences that foster genuine connections with guests. As a key player blending quality, value, and exceptional hospitality, Sonesta International Hotels is a dynamic organization committed to growth, innovation, and excellence in service.

The role of the Guest Services Agent (GSA) at Sonesta International Hotels is pivotal, as the GSA acts as the initial point of contact and brand ambassador representing the hotel to every arriving guest. This position is instrumental in ensuring the smooth operations of the front desk by managing guest arrivals, departures, and overall guest relations during their shift. The GSA serves as a critical support to the Operations Manager, overseeing technology systems related to front desk operations and handling various guest service inquiries with professionalism and care. Responsibilities include registering guests, issuing room keys, handling reservations, and ensuring accurate processing of cash and credit card transactions following established procedures. The GSA must maintain security standards for guest information and transactions, promote a team-oriented environment with other shifts and departmental management, and enforce compliance with local laws regarding alcoholic beverage sales and safety protocols.

This full-time position requires a commitment to delivering the hallmark Sonesta G.U.E.S.T. standards in every interaction, guaranteeing guests receive outstanding service aligned with Sonesta's brand mission. The role demands flexibility to work varied shifts including mornings, evenings, weekends, and holidays, reflecting the operational needs of a busy hotel environment. Physical requirements include frequent standing, bending, climbing, and carrying items weighing up to 50 pounds, making the role both engaging and physically active.

Sonesta International Hotels values employee wellbeing and offers a robust benefits package that includes medical, dental, and vision insurance, a health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, and additional perks such as hotel discounts, educational assistance, paid parental leave, and various types of insurance coverage. The company fosters an inclusive and equal opportunity work environment where all applicants are considered without discrimination based on legally protected characteristics. By joining Sonesta as a Guest Services Agent, team members become part of a thriving international hospitality network dedicated to excellence, collaboration, and continual personal and professional growth.