Guest Service Agent

Drury Hotels is a renowned hospitality company that prides itself on creating a welcoming environment where employees truly belong and can thrive. Known for its dedication to guest satisfaction and employee well-being, Drury Hotels operates a collection of high-quality hotels across the United States. The company is deeply committed to fostering a culture where team members feel valued, recognized, and rewarded for their efforts. Drury Hotels is more than just a place to work; it is a community where individuals can grow professionally while contributing to memorable guest experiences. The company offers a supportive work environment with opportunities for career advancement, mentorship, and comprehensive benefits. It has been recognized as one of America's Greatest Workplaces by Newsweek, highlighting its commitment to excellence both in service and workplace culture.

Drury Hotels in Greensboro, North Carolina, is currently seeking enthusiastic and highly organized Front Desk Associates to join their team. This role is essential in providing the first and last impression to guests, ensuring every interaction is warm, professional, and positive. Front Desk Associates at Drury Hotels serve as the friendly face of the hotel, managing guest check-ins and check-outs, promoting company programs, maintaining accurate guest records, handling cash transactions, and addressing any guest concerns with efficiency and a smile. The position also involves supporting food and beverage service during breakfast and the evening Kickback event, which may include food preparation, set up, and guest hosting or bartending duties. Employees must be capable of working multiple shifts including morning, afternoon, evening, and bar shifts, providing flexibility to meet both guest and operational needs.

Joining Drury Hotels means not only working in a dynamic hospitality environment but also benefiting from an impressive array of perks such as quarterly bonus opportunities, flexible scheduling, paid time off, employee hotel discounts, and free room nights. The company invests heavily in employee growth through mentorship, cross-training, and management training programs, with over 200 internal promotions in the previous year alone, demonstrating a true commitment to career development. Health and wellness are prioritized with comprehensive medical, dental, vision, prescription, life, and disability coverage, alongside an employee assistance program. Additionally, Drury Hotels offers a company-matched 401(k) retirement plan, ensuring long-term financial security for its team members. As a Front Desk Associate with Drury Hotels, you will be part of an award-winning team dedicated to excellence in hospitality, where your contributions are valued and your professional aspirations supported.