Guest Service Agent

Drury Hotels is a nationally recognized hospitality company known for its commitment to providing exceptional guest experiences and fostering a supportive workplace culture. With a rich history centered on guest satisfaction and employee development, Drury Hotels has earned a reputation as one of America’s Greatest Workplaces for 2025 by Newsweek. The brand operates numerous properties across the United States, including the well-located Drury Inn & Suites at 2 South 4th Street in St. Louis, Missouri. Drury Hotels values its employees and believes in offering a work environment where every team member feels valued and empowered to grow both personally and professionally.

This particular role is a Front Desk Associate position at the St. Louis property, specializing in delivering outstanding customer service as the first point of contact for guests arriving or departing from the hotel. The Front Desk Associate represents the warm and welcoming face of Drury Hotels, ensuring that every guest interaction is memorable and positive. The position involves a combination of front desk duties such as checking guests in and out, maintaining accurate guest records, handling cash transactions, promoting hotel programs, and resolving any guest issues with professionalism and a positive attitude.

Additionally, the role extends to support during the hotel's complimentary breakfast service and the evening Kickback® event at 5:30 p.m., where team members may assist with food preparation, setup, guest service roles including hosting or bartending, and cleanup. This helps foster a community atmosphere that Drury Hotels is known for, enhancing guest satisfaction through hospitality that goes beyond expectations.

Drury Hotels prides itself on nurturing its employees’ career growth through comprehensive mentorship, cross-training, development plans, and management training, which have resulted in over 200 internal promotions recently. The culture at Drury encourages flexibility and work-life balance with benefits including flexible scheduling, paid time off, hotel discounts, and free room nights. Employees receive competitive compensation complemented by quarterly bonus opportunities, and a robust package of health benefits—medical, dental, vision, prescription coverage, life and disability insurance—as well as a Team Member Assistance Program and a company-matched 401(k) retirement plan.

For someone with a passion for hospitality, who enjoys working in a dynamic, guest-focused environment and delivering exceptional service with a cheerful, can-do attitude, this Front Desk Associate role at Drury Hotels in St. Louis offers a fulfilling career path. The hotel is hiring immediately, welcoming motivated individuals eager to join a team where their contributions will be recognized and valued. This is an excellent opportunity to work with a prestigious hospitality company that prioritizes both guest experiences and team member success.