Guest Service Agent

Pyramid Global Hospitality is a distinguished company in the hospitality industry renowned for its strong commitment to a People First culture. They prioritize the wellbeing, growth, and development of their employees by fostering a supportive and inclusive environment that embraces diversity and values meaningful relationships. Pyramid Global Hospitality operates over 230 properties worldwide, creating exceptional guest experiences while offering a collaborative atmosphere where both newcomers and seasoned professionals can thrive and advance their careers.

One of their prominent properties, the Residence Inn by Marriott Berkeley, is a 17-story hotel situated in the heart of Downtown Berkeley, California. This hotel features 331 spacious suites equipped with fully furnished kitchens and separate living spaces, alongside more than 15,000 square feet of flexible meeting and event venues. Guests enjoy access to a rooftop restaurant and bar with breathtaking views of the San Francisco Bay Area. Its prime location near the Downtown Berkeley BART station and several bus routes makes it an accessible and convenient destination.

The role being offered at this property is for a Guest Services Agent, an essential position focused on creating memorable first impressions and ensuring guests receive top-tier service from arrival to departure. The Guest Services Agent is a vital part of the team, welcoming guests warmly, assisting with luggage, providing detailed information about the hotel amenities and local attractions, and escorting guests to their rooms. This role is ideal for individuals who are outgoing, customer-focused, and eager to make meaningful connections with guests from around the globe. It offers an excellent opportunity to build a rewarding career in hospitality within a world-class environment that champions diversity and excellence.

Pyramid Global Hospitality is dedicated to employee development through continuous training and provides comprehensive benefits including health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs, local discounts, and preferred hotel rates. This role offers a starting compensation of $20.00 per hour and requires the ability to work various shifts including weekends and holidays. Emphasizing care, respect, and rewards, Pyramid Global Hospitality is an equal opportunity employer committed to fostering an inclusive environment that welcomes all individuals regardless of their background.