Guest Service Agent

Drury Hotels is a respected, award-winning hospitality company known for delivering exceptional guest experiences and fostering a workplace where team members truly belong. With a reputation for excellence and care, Drury Hotels has consistently been ranked among Newsweek's America's Greatest Workplaces, reflecting its commitment to employee wellbeing, career growth, and a healthy work-life balance. Located in Overland Park, Kansas, the Drury Hotels property at 10963 Metcalf Avenue embodies the company's dedication to creating welcoming, comfortable, and enjoyable environments both for guests and employees.

As part of the Drury Hotels family, employees are valued not just for what they do but for who they are, receiving competitive compensation and meaningful incentives. The hotel offers a wide range of benefits including health, dental, vision, prescription, life, and disability insurance, alongside a Team Member Assistance Program and company-matched 401(k) retirement plans. Employees enjoy flexible scheduling, paid time off, and perks such as hotel discounts and complimentary room nights that support their well-being and personal lives. Career advancement is actively supported through mentorship, cross-training, development plans, and management training, with over 200 internal promotions occurring this year alone.

The role open at Drury Hotels represents an opportunity to join a dynamic, guest-focused team. The position involves serving as the friendly and helpful face welcoming guests, ensuring outstanding service, and maintaining the high standards of integrity and hospitality that the Drury culture exemplifies. This is a multifaceted position where employees will engage in front desk operations, cash handling, guest check-ins and check-outs, and proactive guest satisfaction monitoring. Additional responsibilities may include support during breakfast and the 5:30 p.m. Kickback service, involving food preparation, setup, and customer service as a host or bartender.

Working in this role means embracing a positive "can-do" attitude and a genuine passion for hospitality. The company places strong emphasis on teamwork, communication skills, and the ability to multitask efficiently while maintaining attention to detail. Employees must be comfortable working independently when scheduled and be able to communicate effectively in English, both verbally and in writing. The environment encourages a warm, friendly demeanor and a dedication to going above and beyond to create memorable experiences for every guest.

This position offers more than just a job; it offers a pathway for personal and professional growth within a supportive, award-winning organization that values every team member. Drury Hotels invites you to rise, shine, and work happy as part of their team and is hiring immediately, making it the perfect time to embark on a rewarding hospitality career with unmatched support and benefits.