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Drury Hotels logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Up to $3,200.00
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Work Schedule

Flexible
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Benefits

Quarterly Bonus Opportunity
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)

Job Description

Drury Hotels is a well-established hospitality company known for its commitment to exceptional guest experiences and a positive workplace culture. Located at 7301 West Sand Lake Road, Orlando, Florida, Drury Hotels is part of a nationwide chain renowned for quality service, award-winning employee programs, and guest satisfaction. The company prides itself on providing not only a memorable stay for its guests but also a supportive and rewarding environment for its employees. Drury Hotels has been recognized as one of Newsweek's America's Greatest Workplaces 2025, highlighting its dedication to employee well-being, career growth, and inclusive culture.

This role is ideal fo... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Basic cash handling skills
  • Ability to multitask and manage time efficiently
  • Effective communication skills in English
  • Ability to work flexible hours including weekends and holidays
  • Must be able to work independently and as part of a team

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service including food preparation, setup, guest service (host or bartender), and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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