Guest Service Agent

Drury Hotels is a well-established hospitality company known for its commitment to exceptional guest experiences and a positive workplace culture. Located at 7301 West Sand Lake Road, Orlando, Florida, Drury Hotels is part of a nationwide chain renowned for quality service, award-winning employee programs, and guest satisfaction. The company prides itself on providing not only a memorable stay for its guests but also a supportive and rewarding environment for its employees. Drury Hotels has been recognized as one of Newsweek's America's Greatest Workplaces 2025, highlighting its dedication to employee well-being, career growth, and inclusive culture.

This role is ideal for individuals who are enthusiastic about customer service and hospitality and want to be part of a company that values its employees. The position offers opportunities for career advancement through mentorship, cross-training, development plans, and management training with over 200 internal promotions in the past year alone. In addition, employees benefit from a range of wellness programs including medical, dental, vision, life insurance, prescription coverage, disability insurance, and access to a Team Member Assistance Program.

The Front Desk Associate will serve as the welcoming face of the hotel, greeting guests as they enter and depart while ensuring a remarkable guest experience with a positive and friendly approach. Duties include checking guests in and out, handling guest records and cash transactions, promoting company programs, and monitoring guest satisfaction while resolving any issues promptly. The role also involves supporting breakfast and evening Kickback service, which may encompass food preparation, setup, guest hosting or bartending, and clean-up.

Drury Hotels emphasizes work-life balance with flexible scheduling, paid time off, hotel discounts, and complimentary room nights. The hotel offers quarterly bonus opportunities up to $3,200 annually, separate from base pay, recognizing employee contributions and achievements. Joining Drury means more than just a job; it means becoming part of a company that values who you are, supports your growth, and appreciates what you do.

If you are a warm, customer-oriented individual with an eye for detail and excellent multi-tasking skills, you will thrive in this position. The company seeks friendly communicators who are comfortable working independently as scheduled and have a can-do spirit. Proficiency in English, both written and verbal, and familiarity with office machines and cash handling are essential. This is an exciting opportunity to grow professionally while providing excellent hospitality at a prestigious and employee-focused hotel chain based in Orlando, Florida.