Guest Service Agent

Drury Hotels, located at 2211 Market Street in St. Louis, Missouri, is a well-established hospitality company recognized for delivering exceptional guest experiences with a strong commitment to employee satisfaction and growth. As a leading hotel chain, Drury Hotels has earned accolades such as being ranked among Newsweek's America's Greatest Workplaces 2025. The company's mission revolves around fostering a workplace where team members feel valued, empowered, and motivated to grow both personally and professionally. At Drury Hotels, employees find more than just a job—they find a place where they belong, a community that supports their ambitions and celebrates their successes.

As a Front Desk Agent at Drury Hotels, you will play a crucial role as the friendly and welcoming face of the hotel. This position is designed for individuals who thrive in guest-facing roles and possess a genuine passion for hospitality. The Front Desk Agent ensures an exceptional and positive experience for every guest who walks through the doors, providing warm, courteous, and efficient service. You will be responsible not only for the traditional front desk duties like checking guests in and out but also for promoting the hotel's programs, maintaining guest records, handling cash transactions, and resolving any guest concerns promptly.

Beyond these operational tasks, you will be integral in supporting the hotel's food and beverage services by assisting with breakfast and the 5:30 p.m. Kickback service. This part of the role may involve food preparation, setting up service areas, welcoming guests, and helping with cleanup. By maintaining a high standard of integrity, service, and hospitality, you will embody and promote the Drury culture, fostering an environment where guests and colleagues handle every interaction positively and professionally.

Drury Hotels offers its employees numerous benefits, recognizing that a rewarding work environment is key to delivering the quality service their guests expect. Among these benefits are flexible scheduling to support work-life balance, paid time off, hotel discounts, and complimentary room nights. There is also a clear path for career advancement through mentorship, development plans, management training, and cross-training opportunities. With over 200 internal promotions in the past year alone, Drury demonstrates its strong commitment to employee growth. Furthermore, the company provides comprehensive health and well-being programs including medical, dental, vision, prescription coverage, life and disability insurance, and access to a Team Member Assistance Program. Retirement planning is supported through a company-matched 401(k) plan, encouraging long-term financial security for team members.

This is a full-time position, ideal for candidates who bring a positive attitude, excellent communication skills, and a willingness to provide top-tier service in a dynamic hotel environment. If you are ready to embark on a rewarding career path with a company that values your individuality and dedication, Drury Hotels invites you to join their team immediately. Rise, shine, and work happy as part of an award-winning team committed to excellence.