Guest Service Agent

Drury Hotels is a renowned hospitality company known for its commitment to exceptional guest service and employee satisfaction. Operating numerous hotels across the United States, Drury Hotels has built a reputation for providing a welcoming and comfortable environment not only for its guests but also for its team members. The company emphasizes a culture of respect, integrity, and support, making it a desirable place to build a career in the hospitality industry. With its dedication to employee growth, Drury Hotels offers various opportunities for advancement through mentorship, cross-training, and development plans, ensuring that every team member has the chance to flourish professionally.

Drury Hotels is currently seeking friendly, organized, and dedicated individuals to join their team at the property located at 4109 Parkway Centre Drive, Grove City, Ohio. This position offers a competitive starting pay of $16.50 per hour, along with numerous benefits and incentives designed to support work-life balance and personal growth. The role is ideal for those who enjoy engaging with guests and want to be part of a team that values a positive, service-oriented attitude.

The role involves being the welcoming face of the hotel, responsible for ensuring that every guest and team member has an exceptional experience. Duties include assisting guests with check-in and check-out processes, managing guest records, handling cash transactions, and promoting company programs. Team members will also support food service during breakfast and the evening Kickback event by preparing food, serving as hosts or bartenders, and maintaining cleanliness. This position requires a high level of professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

Drury Hotels prides itself on fostering a workplace where employees feel valued and motivated. Employees benefit from flexible scheduling, paid time off, hotel discounts, and free room nights, contributing to a balanced and rewarding work environment. Additional support comes through health benefits including medical, dental, vision, prescription coverage, life insurance, disability, and access to a Team Member Assistance Program. Retirement plans with company-matched 401(k) contributions further enhance the financial security of team members.

The company’s commitment to being an award-winning employer is reflected in its ranking among Newsweek's America’s Greatest Workplaces for 2025. Drury Hotels encourages a sense of belonging and recognizes that who employees are, and what they do, makes a significant impact on the company's ongoing success. Individuals who bring a positive attitude, strong communication skills, and a dedication to providing outstanding service will thrive in this environment and have opportunities for career advancement within the organization.