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Drury Hotels logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $17.15 - $18.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Incentives
Work-life balance
career growth
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan

Job Description

Drury Hotels is a prominent hospitality company renowned for delivering exceptional guest experiences and a supportive work environment. Located at 20300 E. 42nd Street South in Blue Springs, Missouri, this hotel is part of a respected national brand committed to excellence in service and employee satisfaction. Drury Hotels has built a reputation as an award-winning workplace, recognized among Newsweek's America’s Greatest Workplaces for 2025. The company prioritizes not only providing quality accommodations to guests but also fostering a sense of belonging and career growth for its team members. At Drury Hotels, employees are seen as valuable contributors to the company’s... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • ability to handle cash transactions accurately
  • strong communication skills in English
  • ability to multitask and remain organized
  • willingness to work flexible hours including evenings and weekends
  • ability to work independently

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • demonstrated attention to detail while handling multiple tasks simultaneously
  • familiarity with handling money, making change, and using office machines in day-to-day activities
  • ability to speak and receive direction (written and verbal direction) in English
  • willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • assist with breakfast and 5:30 p.m. Kickback service, including food preparation, set up, guest service (host or bartender), and clean-up
  • present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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