Guest Service Agent

Drury Hotels is a prominent hospitality company renowned for delivering exceptional guest experiences and a supportive work environment. Located at 20300 E. 42nd Street South in Blue Springs, Missouri, this hotel is part of a respected national brand committed to excellence in service and employee satisfaction. Drury Hotels has built a reputation as an award-winning workplace, recognized among Newsweek's America’s Greatest Workplaces for 2025. The company prioritizes not only providing quality accommodations to guests but also fostering a sense of belonging and career growth for its team members. At Drury Hotels, employees are seen as valuable contributors to the company’s success, ensuring that both guests and staff feel appreciated and well-supported. This commitment extends to offering competitive wages, flexible scheduling, and a comprehensive benefits package that emphasizes work-life balance, health, wellness, and financial security.

The Front Desk Agent role at Drury Hotels is an integral position that embodies the spirit of hospitality and customer service that the brand is known for. This role serves as the welcoming face of the hotel, greeting and assisting guests as they arrive and depart, ensuring a smooth and pleasant experience from start to finish. The wage for this position ranges from $17.15 to $18.00 per hour, providing a solid base pay complemented by additional incentives. Employees have the opportunity to earn quarterly bonuses, potentially reaching up to $3,200 annually, which is separate from the base salary.

In this dynamic role, the Front Desk Agent will perform a range of responsibilities including checking guests in and out, handling guest cash transactions, maintaining accurate guest records, and promoting company loyalty programs. This position also involves addressing guest inquiries and resolving issues promptly and courteously to maintain high satisfaction levels. Additionally, the role may include assisting with hotel food and beverage services such as breakfast and the 5:30 p.m. Kickback, a signature event that involves setting up, serving, and cleanup. The successful candidate will be expected to demonstrate a positive attitude with a +1 Service mindset, ensuring that every guest interaction exceeds expectations.

Drury Hotels values individuals who are friendly, organized, and excellent communicators, capable of multitasking and maintaining attention to detail. Front Desk Agents are expected to work efficiently both independently and as part of a team, maintaining the company’s high standards of integrity and hospitality. This position offers significant opportunities for career advancement through mentorship programs, cross-training, and management training, reflecting Drury Hotels' dedication to internal promotion and employee development.

Overall, the Front Desk Agent role at Drury Hotels offers a rewarding career opportunity in the hospitality industry with competitive pay, comprehensive benefits, and the chance to grow within a respected company that truly values its employees. Individuals who are eager to contribute to an exceptional guest experience and thrive in a vibrant, supportive environment will find a home at Drury Hotels where they belong.