Guest Service Agent

Sonesta International Hotels is one of the premier hotel companies in the United States, recognized as the 8th largest and continually expanding. With a unique blend of full-service and focused hotels strategically located in major cities, Sonesta boasts a diverse portfolio that includes owned, managed, and franchised properties. This widespread presence, spanning over 1000 properties across eight countries, ensures that travelers can enjoy Sonesta's exceptional hospitality wherever they go. Driven by the human side of hospitality, Sonesta focuses on delivering service with passion, loyalty, and meaningful guest experiences, making it a dynamic and fast-growing player in the hospitality industry.

The position available is for a Guest Services Agent (GSA), a critical role within the hotel's front desk operations. The GSA acts as the first point of contact for guests, representing the Sonesta brand and embodying its high standards of customer service. This role supports the Operations Manager and is responsible for delivering results that align with the hotel’s performance objectives. The GSA manages a range of responsibilities from registering guests, issuing room keys, handling reservations, and ensuring accurate processing of payments to maintaining the security of sensitive guest information. The role requires proficiency in front desk technology systems and effective communication skills to foster positive guest interactions. GSAs also collaborate with other departments to maintain a seamless guest experience and adhere to legal standards regarding health, safety, and alcohol service.

This full-time role demands a well-rounded individual with strong organizational skills, problem-solving abilities, and experience in customer service or the hospitality industry. The position offers an opportunity to work in a vibrant and guest-focused environment where quality service is paramount. Sonesta emphasizes teamwork, encouraging communication across shifts and departments to provide unparalleled service. Benefits include medical, dental, and vision insurance, company-matched retirement plans, paid time off, and employee discounts, underscoring Sonesta’s commitment to employee well-being and growth.

Overall, this role is ideal for individuals passionate about hospitality, eager to contribute to a leading hotel company, and committed to maintaining Sonesta’s high standards of guest service. Candidates with a high school diploma or equivalent, prior hotel or customer service experience, and proficiency in English communication will find this a rewarding career path. Additional certifications and licenses may be required, reinforcing the professional environment Sonesta cultivates.