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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is one of the premier hotel companies in the United States, recognized as the 8th largest and continually expanding. With a unique blend of full-service and focused hotels strategically located in major cities, Sonesta boasts a diverse portfolio that includes owned, managed, and franchised properties. This widespread presence, spanning over 1000 properties across eight countries, ensures that travelers can enjoy Sonesta's exceptional hospitality wherever they go. Driven by the human side of hospitality, Sonesta focuses on delivering service with passion, loyalty, and meaningful guest experiences, making it a dynamic and fast-growing player in the hospitality industry.
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Job Requirements
- High school diploma or equivalent
- one year previous hotel experience or retail customer service preferred
- experience in extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical proficiency including budgeting and profit/loss concepts preferred
- problem solving and organizational skills preferred
- experience with Microsoft Office and Opera systems preferred
- willingness to obtain ServSafe certification
- willingness to obtain TIPS certification
- valid driver’s license
- ability to stand, bend, climb, kneel, and move about the facility frequently
- ability to carry, lift, or pull items up to 50 pounds
- standing for extended periods
- availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational, and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- ability to obtain ServSafe certification
- potential requirement to obtain TIPS certification
- valid driver’s license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups via phone or in-house
- process cancellations, revisions, and information updates on changes
- up-sell rooms where possible to maximize revenue
- follow the overall seasonal demand reservation strategy communicated by hotel management regarding room type and length of stay pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour ensuring guests receive the service and products offered by the hotel while complying with local laws regarding alcoholic beverage sales
- ensure guest special requests are fulfilled and proper delivery of guest services is done
- issue, control and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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