Guest Service Agent

Drury Hotels is a renowned hospitality company known for its commitment to delivering exceptional guest experiences while fostering a supportive and rewarding work environment for its employees. Established with a mission to provide superior service and comfortable accommodations, Drury Hotels has earned a reputation as a leader in the hotel industry, recognized for quality, innovation, and customer satisfaction. With multiple properties across the United States, each hotel embraces the company’s core values of hospitality, integrity, and respect, ensuring that guests always receive a warm welcome and a memorable stay.

The location in Pittsburgh, Pennsylvania, offers a vibrant urban experience with convenient access to local attractions, making it an ideal spot for both leisure and business travelers. Drury Hotels invests not only in the guest experience but also in the career and well-being of its team members. With accolades such as Newsweek’s America’s Greatest Workplaces 2025, Drury Hotels exemplifies a workplace culture where employees feel valued, supported, and motivated to grow professionally.

The Front Desk Agent role at Drury Hotels is a vital position serving as the friendly and helpful face of the hotel. This role goes beyond the basic responsibilities of a front desk attendant; it represents an opportunity to make a positive impact on guest experiences by ensuring every interaction is warm, efficient, and professional. Front Desk Agents handle a variety of tasks including greeting guests, managing check-ins and check-outs, promoting hotel programs, maintaining guest records, processing payments, and addressing any issues that arise during a guest's stay.

In addition to typical front desk duties, this role involves assisting with breakfast and evening services, including preparation and guest engagement, demonstrating a hands-on approach to hospitality. Drury Hotels encourages its Front Desk Agents to exhibit a high standard of integrity and to embody the company’s culture in their daily work. This role emphasizes excellent communication skills, attention to detail, multitasking abilities, and a strong commitment to guest satisfaction. Employees at Drury Hotels also benefit from a range of comprehensive incentives and career growth opportunities, including quarterly bonuses up to $3,200, flexible scheduling, paid time off, hotel discounts, and extensive training and development programs.

As a Front Desk Agent, you have the opportunity to join a company that values your individuality and dedication, encourages professional development through mentorship and internal promotions, and supports a healthy work-life balance. Drury Hotels provides competitive compensation combined with a welcoming team environment where you can truly belong both today and in the future.