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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a prominent player in the hospitality industry, recognized as the 8th largest hotel company in the United States and rapidly expanding its footprint. The company features a diverse portfolio of over 1000 properties across eight countries, including a mix of full-service and focused-service hotels situated in major cities. Sonesta prides itself on blending quality, value, and authentic hospitality to create memorable experiences for every guest during their stay. The organization fosters a culture of passionate service, loyalty, and genuine connection, emphasizing the human side of hospitality. With ownership, management, and franchise operations, Sonesta Hotels presents varied... Show More
Job Requirements
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid drivers license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- required to work mornings, evening, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid drivers license required
Job Duties
- deliver on the promise of sonesta service in all interactions with guests and clients according to the sonesta g.u.e.s.t. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups by phone or internally
- process cancellations, revisions, and updates
- up-sell rooms to maximize revenue
- follow seasonal demand reservation strategies communicated by hotel management
- promote teamwork and quality service through daily communication with other shifts and management
- service the shoppe and pour complying with local alcohol sales laws
- ensure guest special requests are fulfilled and proper delivery of guest services is achieved
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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