Guest Service Agent

Sonesta International Hotels is a prominent player in the hospitality industry, recognized as the 8th largest hotel company in the United States and rapidly expanding its footprint. The company features a diverse portfolio of over 1000 properties across eight countries, including a mix of full-service and focused-service hotels situated in major cities. Sonesta prides itself on blending quality, value, and authentic hospitality to create memorable experiences for every guest during their stay. The organization fosters a culture of passionate service, loyalty, and genuine connection, emphasizing the human side of hospitality. With ownership, management, and franchise operations, Sonesta Hotels presents varied opportunities for career growth within the hotel and lodging sector.

The position of Guest Services Agent (GSA) at Sonesta Hotels is an essential front-line role that contributes significantly to the success of the hotel. The GSA operates as the first and primary point of contact for guests, representing the Sonesta brand by delivering exceptional service according to the company’s G.U.E.S.T. standards. This role involves managing front desk technology systems, addressing guest relations, and supporting the Operations Manager. The Guest Services Agent is responsible for registering guests, issuing room keys, processing payments securely, and handling reservations efficiently. Additionally, this role requires maintaining strict compliance with security protocols involving guest information and financial transactions. The agent also plays an active role in promoting teamwork across shifts and ensuring that guest requests and services are fulfilled promptly.

Working as part of a dynamic hospitality team, the Guest Services Agent ensures that each guest encounter reflects Sonesta's commitment to quality and personalized service. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The GSA may be tasked with booking and modifying reservations, promoting room upgrades to maximize revenue, and ensuring adherence to seasonal and hotel-specific pricing strategies. Other duties include servicing the hotel’s shop and beverage outlets in accordance with local laws, overseeing safe-deposit box issuance, and complying with health, safety, and alcohol service regulations. The position demands physical activity such as standing for extended periods, lifting weights up to 50 pounds, and working varied shifts including mornings, evenings, weekends, and holidays.

Joining Sonesta International Hotels means becoming part of a renowned hospitality company dedicated to enhancing guest satisfaction and employee well-being through comprehensive benefits and a supportive work culture. The company is an equal opportunity employer committed to diversity and inclusivity, encouraging applicants from all backgrounds to pursue a rewarding career in hospitality at Sonesta.