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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid Vacation and Sick Days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to expand rapidly. With a diverse portfolio that blends full-service and focused hotels located in major cities, Sonesta operates over 1000 properties across eight countries. This portfolio includes owned, managed, and franchised hotels, reflecting the company’s extensive reach and commitment to providing exceptional hospitality. Sonesta prides itself on its dedication to the human side of hospitality, delivering service with passion and loyalty driven by purpose. Their mission is to create meaningful experiences that genuinely connect with guests, ensuring quality, value, and unparalleled service at every... Show More
Job Requirements
- High school diploma or equivalent
- One year of relevant hotel or retail customer service experience preferred
- Ability to speak, read, and write fluent English
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Ability to stand for extended periods, bend, climb, kneel, and move about frequently
- Ability to lift, carry, or pull items weighing up to 50 pounds
- Ability to handle objects and equipment frequently
- Availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background in the extended stay industry preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Basic math, budgeting, profit/loss concepts preferred
- Problem solving, reasoning, motivating, organizational, and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions including posting charges and preparing deposits
- Maintain security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups, process cancellations and revisions, and upsell rooms
- Follow seasonal demand reservation strategy as communicated by management
- Promote teamwork and quality service through communication and coordination
- Service the shoppe and the pour ensuring guest service and compliance with alcohol laws
- Fulfill guest special requests and ensure delivery of services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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