Guest Service Agent

Drury Hotels is a distinguished hospitality company known for its commitment to exceptional guest service, inclusive culture, and impressive career development opportunities. Headquartered in the United States, Drury Hotels operates a widespread network of properties recognized for welcoming guests with outstanding hospitality and memorable experiences. The company is lauded for fostering a workplace environment where employees feel valued, supported, and empowered to grow professionally. Drury Hotels has consistently earned recognition as one of the best places to work, including being ranked among Newsweek's America’s Greatest Workplaces 2025. The company combines solid business practices with a strong emphasis on team culture and well-being, making it an attractive employer in the hospitality sector.

Located at 5505 Mills Civic Parkway in West Des Moines, Iowa, this particular property seeks friendly, organized individuals who are passionate about guest satisfaction and team success. Drury Hotels offers a competitive wage between $17.15 and $19 per hour, commensurate with experience, reinforcing its commitment to rewarding team members fairly. This position offers an engaging and dynamic work environment supported by a robust benefits package and opportunities for career growth.

The role available is primarily focused on the Front Desk Associate position, an essential role in hospitality that serves as the welcoming face of the hotel for arriving and departing guests. The individual in this role is expected to provide high-quality customer service that ensures every guest feels valued and well cared for throughout their stay. Front Desk Associates play a pivotal role in maintaining the hotel's reputation for excellence by performing check-in and check-out procedures efficiently, assisting guests professionally, and handling various administrative functions including cash handling and record maintenance.

Additionally, associates support food and beverage operations during the complimentary breakfast and 5:30 p.m. Kickback service by assisting with food preparation, setup, guest service, and cleanup. This versatility is crucial in maintaining a smooth operation and enhancing the guest experience. This position demands strong interpersonal skills, the ability to multitask without compromising attention to detail, and a positive attitude showcasing a +1 service spirit.

Drury Hotels invests heavily in its employees through mentorship programs, cross-training opportunities, and comprehensive development plans, helping team members ascend to supervisory and management roles, with over 200 internal promotions noted this year alone. The company applauds work-life balance by offering flexible scheduling, paid time off, hotel discounts, and free room nights, supporting team members both personally and professionally.

Other benefits include extensive health insurance coverage encompassing medical, dental, vision, prescription, life, and disability plans, alongside the Team Member Assistance Program aimed at promoting well-being. Financial security is supported through a company-matched 401(k) retirement plan. The hotel culture prioritizes integrity, service, and hospitality in every action, shaping an environment where each employee can truly belong and thrive. This is a full-time role for those ready to contribute to an award-winning team and who possess a warm personality, attention to detail, financial handling experience, and strong communication skills in English. Drury Hotels invites candidates who are eager to join an engaging, supportive, and forward-thinking team to apply immediately and experience a meaningful career in hospitality.