Guest Service Agent

Sonesta International Hotels is the 8th largest hotel company in the United States and continues to expand rapidly. With a dynamic presence spanning major cities, Sonesta features a diverse portfolio of owned, managed, and franchised properties, embodying a unique blend of full-service and focused hotels. This expansive footprint includes over 1000 properties across eight countries, highlighting Sonesta’s commitment to delivering exceptional hospitality experiences worldwide. The company is dedicated to the human side of hospitality, emphasizing passionate service, meaningful connections, and loyalty-driven experiences for every guest. Sonesta’s philosophy, encapsulated in the motto "Together We Thrive," reflects its goal to provide quality, value, and remarkable guest experiences at every stay, ensuring each property thrives through exceptional service and operational excellence.

The Guest Services Agent (GSA) role at Sonesta International Hotels plays a critical part in upholding the company’s mission and ensuring seamless guest experiences at the front desk. As the first point of contact, the GSA represents the Sonesta brand and is responsible for delivering outstanding customer service according to the Sonesta G.U.E.S.T. standards. This full-time role requires a hands-on approach in managing front desk operations, including guest registration, handling reservations, issuing room keys, and supporting the Operations Manager. The GSA acts as a liaison between guests and hotel services, ensuring that all guest needs and special requests are met promptly and professionally.

Beyond typical front desk duties, the GSA also handles financial transactions such as processing cash and credit payments, preparing deposits, and maintaining the security of sensitive guest information. The role demands proficiency in utilizing front desk technology systems and reservation software, with a focus on maximizing hotel revenue through strategic up-selling and adherence to seasonal demand pricing policies. Additionally, the GSA oversees the shop and beverage services, ensuring compliance with local laws regarding alcohol sales. The position requires the ability to work varied shifts including mornings, evenings, weekends, and holidays, supporting a collaborative team environment and driving coordination among departments.

Sonesta offers a competitive pay range of $24.99 to $27.60 per hour with benefits designed to support employee wellness and financial security. Benefits include medical, dental, and vision insurance, 401(k) retirement plans with company match, paid time off, educational assistance, and various employee discounts. The company fosters an inclusive workplace and is an equal opportunity employer committed to diversity and fair hiring practices. Joining Sonesta as a Guest Services Agent offers an excellent opportunity for individuals passionate about hospitality to contribute to a thriving global hotel brand while developing their careers in a supportive and dynamic environment.