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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.99 - $27.60
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to expand rapidly. With a dynamic presence spanning major cities, Sonesta features a diverse portfolio of owned, managed, and franchised properties, embodying a unique blend of full-service and focused hotels. This expansive footprint includes over 1000 properties across eight countries, highlighting Sonesta’s commitment to delivering exceptional hospitality experiences worldwide. The company is dedicated to the human side of hospitality, emphasizing passionate service, meaningful connections, and loyalty-driven experiences for every guest. Sonesta’s philosophy, encapsulated in the motto "Together We Thrive," reflects its goal to provide quality,... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evening, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier reports, preparing deposit, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups, process cancellations, revisions, and updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and pricing
- Promote teamwork and quality service through communication and coordination with other shifts and managers
- Service the shoppe and the pour ensuring guests receive offered products and services
- Follow all local laws regarding alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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