You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.00 - $27.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and rapidly expanding its footprint. Renowned for its substantial portfolio of full-service and focused hotels located in major cities, Sonesta integrates owned, managed, and franchised properties to offer guests an exceptional presence everywhere they want to be. With a commitment to the human side of hospitality, Sonesta delivers service with passion, loyalty with purpose, and experiences that genuinely connect. The company's mission centers around quality, value, and remarkable hospitality, striving to wow every guest, team member, partner, and the communities they serve across more than 1000 properties... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel or retail customer service experience preferred
- Ability to communicate fluently in English
- Must obtain ServSafe certification
- May need to obtain TIPS certification
- Valid driver’s license
- Ability to stand, bend, climb, kneel, and move frequently
- Ability to lift or carry items up to 50 pounds
- Willingness to work mornings, evenings, weekends, and holidays
- Frequent handling of objects and equipment
- Standing for extended periods
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math and budgeting concepts preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures
- Maintain security of cash, credit card transactions, and guest information
- Book and manage guest reservations, process cancellations and revisions, and up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy as communicated by hotel management
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour ensuring compliance with alcoholic beverage sales laws
- Fulfill guest special requests and deliver proper guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: