Guest Service Agent

Sonesta International Hotels is the 8th largest hotel company in the United States and rapidly expanding its footprint. Renowned for its substantial portfolio of full-service and focused hotels located in major cities, Sonesta integrates owned, managed, and franchised properties to offer guests an exceptional presence everywhere they want to be. With a commitment to the human side of hospitality, Sonesta delivers service with passion, loyalty with purpose, and experiences that genuinely connect. The company's mission centers around quality, value, and remarkable hospitality, striving to wow every guest, team member, partner, and the communities they serve across more than 1000 properties spanning eight countries. Sonesta fosters a culture of excellence, resilience, and innovation underpinned by principles such as Doing the Right Thing and Going Beyond, which guide every aspect of its operations. As an equal opportunity employer, Sonesta values diversity and ensures consideration for employment without discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

The role of Guest Services Agent (GSA) at Sonesta International Hotels is a vital position that contributes significantly to the hotel’s overall success by delivering outstanding results in guest service and front desk operations. The GSA acts as the face of the hotel, serving as the initial point of contact for guests and representing the brand with every interaction. This position involves managing front desk technologies, supporting the Operations Manager, and ensuring smooth communication and operations throughout each shift. Duties include greeting and registering guests, managing room keys, handling cash and credit transactions accurately, and adhering strictly to security and privacy protocols involving guest information. The GSA may also book guest reservations, modify bookings, upsell rooms to maximize revenue, and follow the seasonal reservation strategies outlined by hotel management. This role promotes teamwork and cooperation between shifts and departments to enhance guest satisfaction.

Furthermore, the Guest Services Agent is responsible for supporting both the shoppe and the pour services within the hotel, ensuring compliance with all laws concerning alcohol sales and maintaining high-quality guest service. The role also involves handling guest special requests efficiently, managing safe-deposit boxes, and upholding federal, state, and local health, safety, and alcohol regulations. Sonesta requires this position to work flexible hours, including mornings, evenings, weekends, and holidays, while also demanding physical activity such as standing for extended periods, bending, lifting up to 50 pounds, and moving throughout the facility. This job offers a competitive pay range of $26.00 to $27.00 per hour, with the final pay rate depending on the candidate’s qualifications, experience, and skills.

Sonesta emphasizes the importance of benefits in supporting the health and financial well-being of its employees and their families. The comprehensive benefits package includes medical, dental, and vision insurance, health savings accounts with company match, a 401(k) retirement plan with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, company-paid life insurance, short term and long-term disability insurance, various employee perks and discounts, as well as hospital indemnity, critical illness, and accident insurance. Candidates interested in this role should be eager to join a passionate team dedicated to delivering excellence, creativity, and hospitality that exceeds expectations.