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Drury Hotels logo

Guest Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Up to $3,200.00
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Work Schedule

Fixed Shifts
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Benefits

Quarterly bonus
Paid Time Off
hotel discounts
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan

Job Description

Drury Hotels is a well-established hospitality brand known for providing exceptional service and welcoming environments across its properties in the United States. With a strong focus on creating a workplace where employees feel valued, supported, and inspired, Drury Hotels is committed to fostering a culture that emphasizes work-life balance, career growth, and a collaborative atmosphere. The hotel chain has earned recognition as one of Newsweek's America's Greatest Workplaces for 2025, showcasing its dedication to excellence not only in guest experience but also in employee satisfaction and wellbeing.

The Greensboro location, situated at 3220 Gate City Blvd. in North Carolin... Show More

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or hospitality preferred
  • ability to communicate effectively in English both verbally and in writing
  • basic math skills for cash handling
  • ability to multitask and manage time efficiently
  • availability to work flexible shifts including morning and evening hours
  • capability to work independently and as part of a team

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • demonstrated attention to detail while handling multiple tasks simultaneously
  • familiarity with handling money, making change, and using office machines in day-to-day activities
  • ability to speak and receive direction in English
  • willingness and ability to work alone as scheduled

Job Duties

  • Assist guests in a friendly, efficient, courteous, and professional manner
  • perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • assist with breakfast and 5:30 p.m. Kickback service including food preparation, setup, guest service as host or bartender, and clean-up
  • present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture
  • ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude
  • handle multiple tasks simultaneously with attention to detail
  • work independently as scheduled

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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