Guest Service Agent

HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through its network of well-maintained and service-oriented hotels. With a commitment to quality, guest satisfaction, and sustainability, HHM Hotels operates various properties that focus on creating comfortable, welcoming environments for travelers from around the globe. The company is known for its vibrant work culture, emphasis on employee growth, and delivering superior service that aligns with brand and environmental standards. HHM Hotels embraces the philosophy of "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It," reflecting its values in every aspect of operation and guest interaction.

This role is for a Front Desk Associate, an essential front-line position responsible for greeting, registering, and servicing guests in a courteous and professional manner. The associate will perform a variety of tasks from managing reservations, handling guest inquiries and complaints, to conducting payment transactions securely and efficiently. This hourly position offers compensation between $18.00 and $18.50, making it a great opportunity for those seeking a competitive wage in the hospitality sector.

The role requires engaging directly with guests to provide assistance and ensure satisfaction throughout their stay. Key responsibilities include managing the check-in and check-out processes, verifying payments, balancing accounts, and maintaining communication through the property management system (PMS) and other channels. The associate will also participate in safety protocols by adhering to OSHA standards and wearing necessary protective equipment. Additional duties may involve assisting in food service areas or helping guests with luggage during high-demand periods.

HHM Hotels highly values employee development and offers a clear growth path, enabling successful Front Desk Associates to advance towards supervisory roles such as Front Desk Supervisor or Sales Coordinator, eventually moving into management positions within Front Office or Sales departments.

This multifaceted role not only requires customer service expertise but also organizational, communication, and problem-solving abilities to handle guest complaints effectively and support overall hotel operations. The company provides a comprehensive range of benefits including medical, dental, and vision insurance, paid time off, 401k matching, and various wellness and professional development programs.

Work schedules for this role are flexible and may include evenings, weekends, holidays, and shifts requiring prolonged standing and physical activity such as lifting up to 25 pounds. HHM Hotels fosters an inclusive and supportive environment aimed at employee well-being and professional success, inviting candidates who are passionate about hospitality and guest relations to join their team.