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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.75 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Kimpton Hotels is a renowned boutique hotel company known for its dedication to creating genuine, heartfelt human connections and unique hospitality experiences. Founded in 1981 in San Francisco by Bill Kimpton, this company revolutionized the hotel industry by rebelling against the impersonal, generic hospitality standards that prevailed at the time. Kimpton Hotels emphasizes a culture that celebrates individuality, creativity, and a zest for life, fostering an environment where employees can be their authentic selves and feel empowered to contribute meaningfully. The company believes that meaningful work improves the lives of not only its guests but also its employees, owners, and... Show More
Job Requirements
- high school diploma or general education degree (GED) required
- previous experience in a front desk or customer-facing role preferred
- knowledgeable of immediate area, services, attractions and events
- flexible schedule able to work evenings, weekends and holidays
- work well under pressure, dealing with many arrivals and departures within a short period of time
- familiar with hotel systems and operations and able to enter information accurately
Job Qualifications
- high school diploma or general education degree (GED)
- previous experience in a front desk or customer-facing role preferred
- knowledgeable of immediate area, services, attractions, and events
- flexible schedule with ability to work evenings, weekends, and holidays
- ability to work well under pressure during busy arrival and departure times
- familiar with hotel systems and operations and able to enter information accurately
Job Duties
- review arrivals noting special requests and blocking rooms as needed
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- follow established key control policy
- ensure proper credit policies are followed
- submit all lost and found articles with a completed report
- open, secure, and balance out daily shift bank including cash, check, and credit card transactions
- verify credit limit report
- monitor room availability throughout the day
- review daily selling status of the hotel using yield management system
- attend monthly department meetings
- communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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