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Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Telehealth access
Travel Discounts
Commuter Benefits
Wellness Program
Educational development
Referral Bonus

Job Description

HHM Hotels is a distinguished hospitality company dedicated to providing an exceptional guest experience through a blend of comfort, quality service, and a welcoming atmosphere. Known for its commitment to excellence and sustainable operations, HHM Hotels operates a range of properties serving diverse customer needs from business travelers to vacationers. Their brand reputation is built on customer satisfaction, employee development, and maintaining the highest standards in hotel management and service. This is a company that values people as its greatest asset, emphasizing the growth and wellness of their team members alongside delivering memorable stays for guests.

The Front Desk A... Show More

Job Requirements

  • High School diploma or equivalent preferred
  • previous customer service experience or equivalent training required
  • knowledge of PMS systems preferred

Job Qualifications

  • High School diploma or equivalent preferred
  • previous customer service experience or equivalent training required
  • knowledge of PMS systems preferred

Job Duties

  • Greet guests immediately and offer to assist with their needs
  • register and assign guests to hotel rooms
  • establish methods of payment and verify credit
  • make and confirm reservations
  • compute bills, collect payments, and make change for guests
  • transmit and receive messages using telephones or the PMS system
  • respond to guest requests in a timely manner
  • receive and resolve guest complaints, elevating to supervisor if necessary
  • secure guests' valuables in hotel safe or safe-deposit boxes if not available in guest rooms
  • perform bookkeeping activities such as balancing accounts and conducting audits
  • be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • practice safe work habits and follow MSDS and OSHA standards
  • assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
  • ensure overall guest satisfaction
  • perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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