Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) retirement plan
Job Description
Drury Hotels is a renowned hospitality company recognized for providing exceptional guest experiences and fostering a supportive, inclusive work environment where employees truly belong. With properties across the United States, Drury Hotels is dedicated to delivering quality service, comfort, and memorable stays to its guests. The company prides itself on its award-winning culture, having been ranked among Newsweek's America's Greatest Workplaces in 2025. Drury Hotels offers a dynamic workplace where career growth and personal development are prioritized, ensuring team members are valued and compensated well for their contributions. The Tallahassee property, located at 1690 Raymond Diehl Rd, Florida, operates under these same esteemed values and standards, striving to maintain excellence in hospitality.
The Front Desk Agent role at Drury Hotels in Tallahassee is an exciting opportunity for individuals who thrive in guest-facing positions that demand outstanding customer service and organizational skills. As the first point of contact for guests entering and departing the hotel, the Front Desk Agent serves as the friendly and efficient face of the property, ensuring all guests feel welcomed and valued. This role involves a variety of duties including checking guests in and out, managing guest records, cash handling, promoting the company's programs, and resolving any guest issues with professionalism and a positive attitude.
Beyond front desk operations, the Front Desk Agent also plays a part in the hotel's food service offerings, assisting with breakfast and the 5:30 p.m. Kickback service. This may include food preparation, setup, guest hosting, bartending, and cleanup. Throughout all interactions, the Agent is expected to uphold Drury Hotels' high standards of integrity, service, and hospitality, fostering a culture of exceptional service that exceeds guest expectations. Employees in this role enjoy flexible scheduling, paid time off, hotel discounts, and opportunities for professional growth through mentorship and cross-training programs.
Drury Hotels offers numerous benefits including quarterly bonuses based on hotel performance, comprehensive medical, dental, and vision coverage, life and disability insurance, and a company-matched 401(k) retirement plan. The company emphasizes work-life balance alongside career advancement, making this an ideal position for candidates who are eager to develop their hospitality skills in a supportive and rewarding environment. If you are a warm, organized, and friendly communicator seeking a role where you can shine and contribute to a team that values you, Drury Hotels welcomes your application immediately. This position promises not just employment but a place where you belong and grow professionally.
The Front Desk Agent role at Drury Hotels in Tallahassee is an exciting opportunity for individuals who thrive in guest-facing positions that demand outstanding customer service and organizational skills. As the first point of contact for guests entering and departing the hotel, the Front Desk Agent serves as the friendly and efficient face of the property, ensuring all guests feel welcomed and valued. This role involves a variety of duties including checking guests in and out, managing guest records, cash handling, promoting the company's programs, and resolving any guest issues with professionalism and a positive attitude.
Beyond front desk operations, the Front Desk Agent also plays a part in the hotel's food service offerings, assisting with breakfast and the 5:30 p.m. Kickback service. This may include food preparation, setup, guest hosting, bartending, and cleanup. Throughout all interactions, the Agent is expected to uphold Drury Hotels' high standards of integrity, service, and hospitality, fostering a culture of exceptional service that exceeds guest expectations. Employees in this role enjoy flexible scheduling, paid time off, hotel discounts, and opportunities for professional growth through mentorship and cross-training programs.
Drury Hotels offers numerous benefits including quarterly bonuses based on hotel performance, comprehensive medical, dental, and vision coverage, life and disability insurance, and a company-matched 401(k) retirement plan. The company emphasizes work-life balance alongside career advancement, making this an ideal position for candidates who are eager to develop their hospitality skills in a supportive and rewarding environment. If you are a warm, organized, and friendly communicator seeking a role where you can shine and contribute to a team that values you, Drury Hotels welcomes your application immediately. This position promises not just employment but a place where you belong and grow professionally.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to multitask efficiently in a fast-paced environment
- Strong communication and interpersonal skills
- Basic math skills for cash handling
- Reliable and punctual
- Ability to work flexible hours including evenings and weekends
- Must be legally authorized to work in the United States
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- Demonstrated attention to detail while handling multiple tasks simultaneously
- Familiarity with handling money, making change, and using office machines in day-to-day activities
- Ability to speak and receive direction in English both written and verbal
- Willingness and ability to work alone as scheduled
Job Duties
- Assist guests in a friendly, efficient, courteous, and professional manner
- Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- Assist with breakfast and 5:30 p.m. Kickback service including food preparation, setup, guest service as host or bartender, and cleanup
- Present and maintain high standards of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
- Ensure an exceptional guest experience by providing courteous, friendly guest service with a plus 1 Service attitude
Job Criteria
Experience
No experience required
Job Location
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