Guest Service Agent

HHM Hotels is a reputable hotel chain known for delivering exceptional guest experiences through friendly service and quality accommodations. As part of a growing hospitality brand, HHM Hotels is committed to sustainability and maintaining high standards that reflect the evolving needs of travelers. With a strong presence in the market, the company prides itself on not only providing a comfortable stay for guests but also creating an encouraging work environment for employees that fosters personal and professional growth.

This particular role is an opportunity for individuals passionate about hospitality to join HHM Hotels as a Guest Service Representative. The position offers competitive compensation at $18.00 per hour, reflecting the company's dedication to rewarding quality service. The role is central to the guest experience, where the individual will be responsible for greeting guests with warmth, registering them efficiently, and servicing them courteously according to the hotel’s brand and sustainability standards.

As a Guest Service Representative, you will be the first point of contact for guests and tasked with ensuring their stay starts off on a positive note. This includes assisting guests promptly, registering and assigning rooms, verifying payment methods, and confirming reservations. You will also be responsible for guest billing, collecting payments, and providing change accurately. Effective communication is key as you will use telephone and Property Management Systems (PMS) to transmit and receive messages and respond swiftly to guest requests.

Handling guest complaints with professionalism and escalating issues when needed is a crucial part of maintaining high guest satisfaction. Additionally, securing guest valuables, performing bookkeeping duties like account balancing and audits, and participating in efforts to boost guest satisfaction scores are part of your responsibilities.

The role doesn’t just limit itself to front desk duties but may also involve assisting in breakfast areas or helping guests with luggage during peak periods or when staffing needs arise. Safety is paramount, so adherence to workplace safety standards including the use of protective equipment and compliance with OSHA and MSDS guidelines is mandatory.

This position offers a clear career progression path with opportunities to advance to roles such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager. The role promises a dynamic work environment that not only values guest satisfaction but also focuses on employee well-being and professional development.

If you thrive in a fast-paced hospitality setting, enjoy helping others, and are eager to grow in your career, this role at HHM Hotels offers the perfect platform to build your future in hotel management and guest services.