Guest Service Agent

Managed by HHM Hotels, this hotel brand is dedicated to providing exceptional lodging experiences that prioritize guest satisfaction and sustainability. HHM Hotels operates in the hospitality industry, focusing on delivering top-notch service while maintaining environmentally responsible practices. As part of a growing portfolio of hotels, HHM Hotels fosters a culture that values people, heart, and excellence while encouraging agility and accountability in the workplace. Their commitment to employees' growth and guest satisfaction sets them apart in the competitive hospitality market.

The role of Guest Service Agent at HHM Hotels invites candidates to become the welcoming face of the hotel, combining warmth, efficiency, and professionalism. This position is essential in ensuring guests receive a positive and memorable experience from the moment they arrive until their departure. The Guest Service Agent is responsible for greeting guests promptly, registering and assigning rooms, handling payments, and addressing requests or complaints following brand standards and sustainability guidelines. This role requires excellent communication skills, a strong customer service orientation, and the ability to work efficiently in a dynamic environment.

The job offers opportunities for career growth within the front office, including potential promotions to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager. The schedule may vary, including holidays, weekends, and alternating shifts, requiring flexibility and stamina. Moreover, the work environment demands some physical activity such as standing for long periods, walking, lifting up to 25 pounds, bending, and reaching. In return, HHM Hotels provides a comprehensive benefits package that encompasses competitive wages for full-time and part-time work, medical, dental, and vision insurance, paid time off, 401k matching, daily pay options, and more. Their workplace culture embraces values like capability, service with heart, pursuit of excellence, nimbleness, and ownership, thus fostering an engaging and supportive atmosphere for all team members.