You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
commuter transit benefit
Commuter parking benefit
Employee assistance program
Wellness Program
Educational professional development
Referral Bonus Program
Job Description
Managed by HHM Hotels, this hotel brand is dedicated to providing exceptional lodging experiences that prioritize guest satisfaction and sustainability. HHM Hotels operates in the hospitality industry, focusing on delivering top-notch service while maintaining environmentally responsible practices. As part of a growing portfolio of hotels, HHM Hotels fosters a culture that values people, heart, and excellence while encouraging agility and accountability in the workplace. Their commitment to employees' growth and guest satisfaction sets them apart in the competitive hospitality market.
The role of Guest Service Agent at HHM Hotels invites candidates to become the welcoming face of the hotel, comb... Show More
The role of Guest Service Agent at HHM Hotels invites candidates to become the welcoming face of the hotel, comb... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: