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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development opportunities
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company known for delivering exceptional guest experiences through a commitment to service excellence and a strong focus on sustainability. As a reputable hotel brand, HHM Hotels operates with a passion for creating comfortable, welcoming environments where guests feel valued and cared for. Their properties are characterized by high standards of cleanliness, safety, and customer service, prioritizing both their guests' satisfaction and the well-being of their employees. Employing advanced property management systems and modern technologies, HHM Hotels continues to enhance operational efficiency and guest engagement, solidifying its position in the competitive hotel industry.
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Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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