Guest Service Agent

Drury Hotels is a premier hospitality company known for its commitment to delivering exceptional guest experiences and fostering a rewarding work environment for its team members. Located at 920 Q Street in Lincoln, Nebraska, this property is part of Drury Hotels' expansive network that prides itself on its award-winning culture and dedication to customer service. Recognized by Newsweek as one of America's Greatest Workplaces in 2025, Drury Hotels emphasizes a strong company culture that supports personal growth, work-life balance, and employee well-being.

At Drury Hotels, employees are not just hired—they're welcomed into a community where their contributions truly matter. The company offers competitive compensation starting at $16.36 per hour, complemented by the opportunity for quarterly bonuses up to $3,200 annually, separate from base pay. This showcases the company's belief in rewarding excellence and dedication. Alongside financial benefits, Drury Hotels also provides comprehensive health and retirement plans, including medical, dental, vision, prescription, life, disability coverage, and a company-matched 401(k) plan to secure employees' futures.

The Front Desk Agent role at the Lincoln location is essential for establishing the first and lasting impressions guests have when interacting with the hotel. This position combines hospitality, customer service, and operational duties, requiring a friendly and professional demeanor. The Front Desk Agent serves as the friendly face welcoming guests, handling check-ins and check-outs efficiently, promoting various hotel programs, and ensuring all guest records and cash transactions are managed meticulously.

This is a dynamic role that also involves assisting with morning breakfast and the evening 5:30 p.m. Kickback service, providing support that may range from food preparation and setup to bartending and hosting. Attention to detail and a positive attitude are key, as the role demands multitasking and interaction with a diverse group of guests and team members. Employees receive ongoing mentorship, cross-training, and career development opportunities, with over 200 internal promotions highlighted to demonstrate the potential for long-term growth within the company.

Drury Hotels also promotes a healthy work-life balance. Employees enjoy flexible scheduling, paid time off, hotel discounts, and free room nights, underscoring the company’s commitment to valuing both professional contributions and personal well-being. With a supportive team environment and leadership focused on team member assistance programs, employees are well-equipped to succeed and feel appreciated.

Working as a Front Desk Agent at Drury Hotels means more than just fulfilling job responsibilities; it means becoming part of a high-integrity, service-focused culture that encourages enthusiasm and pride in work. This role is ideal for candidates who bring a warm and approachable personality, are eager to engage with guests, and demonstrate strong communication and organizational skills. Immediate hiring is available, inviting motivated individuals to join a team where they can shine and build a rewarding career.