Guest Service Agent

Stonebridge is a prominent hospitality group known for delivering exceptional guest experiences through its portfolio of hotels and resorts. With a strong commitment to quality and service, Stonebridge fosters a welcoming environment that values both its guests and employees. The company prides itself on maintaining high standards of hospitality, ensuring that every stay is memorable and comfortable. Located in Garden Grove, California, Stonebridge continues to be a leader in the hospitality industry by focusing on guest satisfaction and operational excellence. Employment at Stonebridge offers a full-time, non-exempt position with competitive compensation, attracting dedicated professionals eager to grow in their careers within the hotel industry.

The Guest Service Agent at Stonebridge plays a crucial role in ensuring the smooth and efficient functioning of the hotel’s front office operations. This full-time position, reporting directly to the Front Office Manager, is based in Garden Grove, California, and offers an hourly pay range of $18.00 to $19.00. The role involves key responsibilities such as managing guest check-in and check-out procedures, maintaining accurate and current guest records, and providing outstanding customer service. The Guest Service Agent acts as the primary point of contact for guests, assisting with inquiries about the hotel's services, nearby dining, shopping, and entertainment options, as well as making and confirming reservations.

In addition to handling guest interactions, this position requires proficiency in property management systems and basic office software to record room availability and process payments. The Guest Service Agent also performs essential bookkeeping tasks such as balancing cash accounts and ensures that guests’ billing is accurate and transparent during their stay and at the time of departure. Coordination with housekeeping and maintenance staff is a vital part of the role to promptly address any guest-reported issues, ensuring a seamless experience.

The working environment is predominantly indoor, located at the hotel’s front desk and lobby areas, where the agent will be required to stand and walk for long periods and occasionally lift items weighing up to 10 pounds. Candidates must have strong organizational skills, problem-solving abilities, and the capacity to work independently while adhering to established hotel policies and procedures. A flexible schedule, including availability for evening, weekend, and holiday shifts, is necessary due to the nature of the hospitality industry.

Stonebridge is committed to providing equal employment opportunities without discrimination and ensures reasonable accommodations for qualified individuals with disabilities. Overall, this role offers an excellent opportunity for individuals seeking to contribute to a well-respected hospitality brand that values professionalism, customer satisfaction, and employee development.