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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Job Description
Stonebridge is a prominent hospitality group known for delivering exceptional guest experiences through its portfolio of hotels and resorts. With a strong commitment to quality and service, Stonebridge fosters a welcoming environment that values both its guests and employees. The company prides itself on maintaining high standards of hospitality, ensuring that every stay is memorable and comfortable. Located in Garden Grove, California, Stonebridge continues to be a leader in the hospitality industry by focusing on guest satisfaction and operational excellence. Employment at Stonebridge offers a full-time, non-exempt position with competitive compensation, attracting dedicated professionals eager to grow in their careers... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service skills
- Proficiency with property management systems
- Ability to handle cash and perform bookkeeping
- Excellent communication skills
- Flexibility to work evenings, weekends, and holidays
- Ability to stand and walk for long periods
- Ability to lift up to 10 pounds occasionally
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software, e.g., Word, Excel
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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