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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a reputable hospitality company dedicated to providing exceptional guest services across its portfolio of hotels. Renowned for its commitment to quality and customer satisfaction, Stonebridge offers a dynamic and inclusive work environment where employees are encouraged to grow and excel in their careers. With a focus on creating memorable experiences for every guest, Stonebridge maintains high standards of professionalism and teamwork, ensuring each property operates smoothly and efficiently. The company’s dedication to equal employment opportunity reflects its values of diversity, respect, and fairness, making it a preferred employer in the hospitality industry.
The role of Guest Ser... Show More
The role of Guest Ser... Show More
Job Requirements
- One year certificate from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Qualifications
- One year certificate from college or technical school or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Duties
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
- Check registration (folio) cards for completeness, accuracy, and legibility
- Maintain accurate cash sheet and be responsible for cash drawer balancing
- Operate the switchboard and disperse calls as required by your shift
- Take guest messages and faxes with accuracy, noting the date and time of message
- Know emergency procedures and how to respond
- Never say a guest’s room number out loud
- Be knowledgeable of hotel promotions and room rates
- Complete daily reports, audits and correspondences as required
- Keep lobby and office area clean at all times
- Set wake-up calls as dictated by your shift
- Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean
- Take and confirm credit cards for validity and acceptability
- Lock and secure area if leaving the front desk, even if for a moment
- Create incident reports for guest injuries or issues when required
- Answer all calls within three rings using a scripted manner
- Take and record reservations with accuracy and confirm as requested
- Resolve guest complaints
- Maintain regular attendance and comply with dress code
- Perform other duties as requested by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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