Guest Service Agent

Stonebridge is a reputable management company specializing in hospitality, known for operating high-quality hotels and resorts across the United States. The company prides itself on fostering a positive work environment that emphasizes employee development, guest satisfaction, and operational excellence. One of their notable properties is Embassy Suites Austin Central, located in Austin, Texas, known for delivering an exceptional guest experience in a vibrant and growing city that combines a rich cultural heritage with modern amenities.

The Guest Service Agent position at Embassy Suites Austin Central is a vital role within the hotel’s front office team. This part-time, non-exempt position pays $17.00 per hour and reports directly to the Front Office Manager. The role focuses on providing outstanding customer service by managing guest check-in and check-out processes efficiently, maintaining accurate guest records, handling guest inquiries, and facilitating smooth communication between guests and hotel departments.

Candidates for this role will be responsible for greeting guests warmly upon arrival, registering and assigning rooms, verifying payment methods, and maintaining comprehensive records of room availability and guest accounts through property management systems. Handling financial transactions accurately, including computing bills and balancing cash accounts, is crucial. The Guest Service Agent also issues room keys, coordinates with bell attendants, and assists guests with information about hotel services and local attractions.

This role demands strong communication and organizational skills, a keen eye for detail, problem-solving ability, and proficiency in property management software. The ability to multitask in a fast-paced environment, handle cash transactions, and work collaboratively with housekeeping and maintenance teams is essential to ensure guest satisfaction and operational efficiency.

The work environment is primarily indoors within the hotel lobby and front desk areas. The role requires standing and walking for extended periods, occasional lifting of up to 10 pounds, and a flexible schedule that includes evenings, weekends, and holidays, reflecting the demands of the hospitality industry. Stonebridge is an equal opportunity employer committed to inclusivity, making reasonable accommodations for qualified individuals with disabilities.

Stonebridge supports its team members with a comprehensive benefits package that includes medical, dental, vision coverage, paid time off, 401(k) matching, wellness programs, life and disability insurance, savings accounts, tuition aid, and travel and lodging perks. Joining Embassy Suites Austin Central means becoming part of a team dedicated to excellence and guest satisfaction in one of Austin's key hotel venues.

Overall, this position offers an excellent opportunity for individuals passionate about hospitality to develop their skills in guest services while contributing to the success of a leading hotel property managed by Stonebridge. The role is suitable for candidates who enjoy dynamic work settings, value high-quality customer interactions, and seek part-time employment with a competitive wage and benefits.