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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
wellness programs
Life insurance
Disability insurance
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a reputable management company specializing in hospitality, known for operating high-quality hotels and resorts across the United States. The company prides itself on fostering a positive work environment that emphasizes employee development, guest satisfaction, and operational excellence. One of their notable properties is Embassy Suites Austin Central, located in Austin, Texas, known for delivering an exceptional guest experience in a vibrant and growing city that combines a rich cultural heritage with modern amenities.
The Guest Service Agent position at Embassy Suites Austin Central is a vital role within the hotel’s front office team. This part-time, non-exempt positio... Show More
The Guest Service Agent position at Embassy Suites Austin Central is a vital role within the hotel’s front office team. This part-time, non-exempt positio... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service skills
- Proficiency with property management systems
- Basic bookkeeping skills
- Excellent communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand and walk for long periods
- Ability to lift up to 10 lbs
- Ability to follow hotel policies and procedures
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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