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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $30.60
Work Schedule
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Tuition Reimbursement
Job Description
Aqua Aston Hospitality (AAH) is a renowned hospitality company dedicated to making vacation dreams come true for travelers from around the world. With a focus on creating memorable experiences, AAH operates in a supportive and friendly work environment that values its employees and fosters a culture of empowerment and excellence. The company offers a range of vacation properties and services aimed at providing guests with exceptional stays and unique vacation memories. Known for its commitment to employee development and guest satisfaction, Aqua Aston Hospitality stands out as an employer that values both great guest service and employee well-being. This commitment... Show More
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
- Lift/carry/push/pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements
Job Qualifications
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving abilities
- Basic computer skills
Job Duties
- Checks owners/guests into their villas for their stay and reviews property amenities, services, hours of operations, and local areas of interest and activities
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues
- Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)
- Follow up with owner/guests to ensure their requests or problems have been met to their satisfaction
- Answers telephone calls and routes calls to the proper department as applicable
- May be asked to assist with bellman and runner duties depending on facility or location
- Welcome and greet guests and anticipate and address their needs
Job Criteria
Experience
No experience required
Job Location
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