Guest Service Agent

Stonebridge is a reputable hospitality company based in Anchorage, Alaska, known for its commitment to delivering exceptional guest experiences in the hotel industry. Stonebridge operates hotels that focus on comfort, convenience, and high-quality customer service for both leisure and business travelers. Recognized for its professional work environment and supportive management team, Stonebridge emphasizes equal employment opportunities and diversity within the workplace. The company offers comprehensive benefits including medical, dental, vision insurance, paid time off, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks, demonstrating its commitment to employee welfare and development.

The role of Guest Service Agent at Stonebridge is pivotal to ensuring that guests receive outstanding service from the moment they arrive until their departure. This full-time or part-time position is located in Anchorage, Alaska, and reports directly to the Front Office Manager. The starting pay for this role is $18.00 per hour, reflecting the company's value for skilled and dedicated front office staff. The Guest Service Agent is responsible for overseeing all aspects of guest check-in and check-out procedures, maintaining accurate guest records, handling diverse inquiries, and managing payment transactions with precision and courtesy. This position requires a combination of customer service excellence, administrative proficiency, and the ability to resolve problems efficiently.

In this capacity, the candidate will be the first point of contact for guests, responsible for greeting and registering them, assigning rooms, verifying credit, and ensuring that payment methods are correctly established. Maintenance of accurate records using property management systems is integral to the role, as is performing basic bookkeeping tasks such as balancing cash accounts. The agent also issues room keys, communicates instructions to bell attendants, and reviews charges with guests during check-out to ensure transparency and satisfaction. Beyond transactional duties, the Guest Service Agent coordinates with housekeeping and maintenance to address any guest-reported issues promptly and effectively. Handling guest messages and responding to inquiries about hotel services and local amenities are also essential functions, requiring strong interpersonal and communication skills.

The work environment for this position is primarily indoors, situated in the hotel front desk and lobby areas. The role necessitates standing and walking for extended periods, occasional lifting of items up to 10 pounds, and frequent use of computers and telephones. Flexibility in scheduling is required to accommodate evening, weekend, and holiday shifts, reflecting the 24-hour nature of hotel operations. The company encourages a supportive and adaptable workplace where employees can thrive and grow within the hospitality industry. This description emphasizes that duties and responsibilities may evolve, requiring team members who are adaptable and committed to upholding high standards of guest service.