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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Health and wellness resources
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to excellence and guest satisfaction. Managed by HHM Hotels, the organization operates a range of hotels dedicated to providing exceptional service in a welcoming and comfortable environment. With a strong focus on upholding brand and sustainability standards, HHM Hotels ensures that guests experience the highest levels of care and professionalism throughout their stay. The company values its people as its greatest capability, promotes a culture of service with heart, strives for excellence in all operations, encourages agility and adaptability, and fosters a sense of ownership among its team members.... Show More
Job Requirements
- high school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- high school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- immediately greet guests and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages, using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- perform bookkeeping activities, such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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