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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
access to employee assistance program
Travel Discounts
Commuter Benefits
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences across its portfolio of properties. With a strong emphasis on quality service, brand standards, and sustainability, HHM Hotels continues to be a preferred destination for travelers seeking comfort, convenience, and attentive care. The company values its employees and offers a supportive work environment designed to foster professional growth and personal development. Employees at HHM Hotels are encouraged to embody the company’s core values of capability, service, excellence, agility, and accountability, which collectively drive the brand’s reputation in the competitive hospitality industry.
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Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet and register guests according to hotel and brand standards
- Assist guests courteously and promptly with their needs
- Assign guests to hotel rooms and manage reservations
- Establish methods of payment and verify credit
- Compute bills, collect payments, and provide change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests and resolve complaints elevating to supervisor if necessary
- Secure guests’ valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities including balancing accounts and conducting audits
- Monitor and work toward increasing guest satisfaction scores
- Follow safety protocols and use protective equipment
- Assist in breakfast area or with guest luggage during peak times
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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