Guest Service Agent

Stonebridge is a respected hospitality company known for delivering exceptional guest experiences at its properties. With a strong commitment to quality service and guest satisfaction, Stonebridge operates a range of hotels and resorts that cater to diverse clientele. Established with a vision to provide memorable stays, the company emphasizes a customer-first approach, maintaining high standards of cleanliness, comfort, and convenience. Stonebridge’s holiday and travel lodging perks further enhance the experience offered to guests and employees alike, making it a preferred employer in the hospitality industry.

The Guest Service Agent position at Stonebridge, located in Saddle Brook, New Jersey, is a full-time role offering an hourly wage of $19.00. This role is classified as non-exempt and reports directly to the Assistant General Manager. The Guest Service Agent plays a pivotal role in ensuring the smooth operation of the hotel’s front desk and lobby areas. The primary responsibilities include managing guest check-in and check-out processes efficiently, maintaining accurate and up-to-date guest records using property management systems, and delivering outstanding customer service.

In addition to greeting guests and assigning rooms, the Guest Service Agent verifies guest credit, processes payments, and balances cash registers, ensuring accurate financial transactions. They also issue room keys and coordinate with bell attendants and other hotel departments such as housekeeping and maintenance to promptly address any guest-reported issues. The role demands high attention to detail when reviewing guest accounts and charges during check-out, posting room and service charges, and handling various guest inquiries about hotel facilities as well as local dining and entertainment options.

This position requires strong organizational and communication skills and the ability to work independently while adhering to established hotel policies. Candidates must be comfortable standing and walking throughout their shift, capable of lifting light weights occasionally, and willing to work flexible schedules, including evenings, weekends, and holidays. Proficiency with property management software and basic office applications such as Microsoft Word and Excel is essential. The successful candidate will possess excellent problem-solving abilities and a customer-oriented approach, contributing to a positive guest experience and overall operational excellence.

Stonebridge is committed to equal employment opportunities and offers a supportive work environment with comprehensive benefits such as medical, dental, and vision insurance, paid time off, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. This position fosters career growth within a dynamic team dedicated to hospitality excellence. Reasonable accommodations are provided to qualified individuals with disabilities to perform essential job functions, reflecting Stonebridge's inclusive workplace culture.