Guest Service Agent

HHM Hotels is a dynamic and well-established hospitality company dedicated to providing exceptional guest experiences through its portfolio of properties. With a commitment to excellence and a strong emphasis on customer service, HHM Hotels prides itself on creating welcoming environments where guests feel valued and cared for. As a prominent player in the hotel industry, the company focuses on sustainable practices and upholding brand standards that resonate with both travelers and staff. HHM Hotels offers a variety of full-time and part-time opportunities, emphasizing competitive wages and comprehensive benefits to support employee well-being and professional growth. The position offered is for a Front Desk Associate, an essential role that serves as the initial point of contact between the hotel and its guests.

The Front Desk Associate at HHM Hotels plays a vital role in the guest experience by greeting, registering, and servicing guests in a friendly and courteous manner. This role involves managing reservations, processing payments, and ensuring guests are comfortably checked in and out with efficiency and professionalism. The associate must be attentive to guest needs, respond promptly to requests, and help resolve any issues to maintain high levels of guest satisfaction. This role also supports sustainability standards, contributing to the company’s commitment to responsible business practices. The Front Desk Associate has a clear path for career advancement within the company, with opportunities to progress to Front Desk Supervisor or Sales Coordinator positions, eventually leading to roles such as Front Office Manager or Sales Manager. The starting compensation for this role ranges from $15.00 to $16.00 per hour, reflecting the company’s dedication to offering competitive pay.

Key responsibilities include welcoming guests immediately upon arrival, registering them accurately, managing room assignments, verifying payment methods, and efficiently handling billing and payments. The associate uses the Property Management System (PMS) to manage communications and reservations, ensuring smooth operations at the front desk. In addition to administrative duties, the associate may assist with guest luggage or in the breakfast area during peak times or as staffing needs arise. The role demands a commitment to safety standards, including the use of protective equipment and adherence to OSHA and MSDS guidelines. Maintaining awareness of guest satisfaction scores and striving to improve the overall experience is also a critical aspect of this position. Employees are encouraged to embody the company’s core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

HHM Hotels offers a range of benefits to its employees, including medical, dental, and vision health insurance, paid time off, and a 401k company match to support long-term financial health. Additional perks such as daily pay options, free basic life insurance, travel discounts, commuter transit and parking benefits, and access to 24/7 confidential health resources through TELUS Health enhance the employee experience. The company also promotes educational and professional development, wellness programs, and referral bonuses, fostering a supportive and growth-oriented working environment. Work schedules may vary and include holiday, weekend, and alternate shifts, requiring employees to be adaptable. The physical demands of the job include extended periods of standing, walking, pushing, lifting up to 25 pounds, and occasional bending or crouching, which underscores the active nature of the position.