Guest Service Agent

Drury Hotels is a reputable hospitality company known for delivering exceptional guest experiences and fostering a positive work environment where employees truly belong. Located at 3220 Gate City Blvd., Greensboro, North Carolina, Drury Hotels prides itself on its commitment to both guests and team members, creating a workplace culture where individuals are valued for who they are and what they do. As a recognized leader in the hotel industry, Drury Hotels has been ranked among Newsweek's America’s Greatest Workplaces for 2025, reflecting its dedication to offering an outstanding work-life balance, meaningful career growth opportunities, and comprehensive benefits to its employees. They promote an inclusive atmosphere that encourages personal and professional development, ensuring that every team member is empowered to contribute to the hotel’s success.

The Front Desk Agent role at Drury Hotels is an entry-level position that serves as the friendly and helpful face of the hotel to arriving and departing guests. This role is critical in ensuring guests have a positive experience from the moment they walk through the front door. The ideal candidate will perform various front desk functions such as checking guests in and out efficiently, maintaining accurate guest records, promoting company programs, and handling cash transactions with utmost care. Additionally, this role includes assisting with complimentary breakfast and 5:30 p.m. Kickback service, which may involve food preparation, serving guests in host or bartender capacities, and cleanup duties.

Working at Drury Hotels means benefiting from a company culture that emphasizes respect, integrity, and hospitality in every guest interaction. The hotel expects team members to uphold these standards consistently while contributing to a culture of exceptional service. With shifts available from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m., employees can experience flexible scheduling that supports work-life balance. Drury Hotels offers quarterly bonuses based on hotel performance, paid time off, hotel discounts, free room nights, and comprehensive health benefits, including medical, dental, vision, prescription coverage, life and disability insurance, and a Team Member Assistance Program. The company also provides a company-matched 401(k) retirement plan, mentorship programs, management training, and opportunities for cross-training and internal promotion, illustrating a commitment to career growth and employee well-being.

This position requires a warm, friendly attitude, excellent organizational and multitasking skills, attention to detail, and the ability to work independently while communicating effectively in English. Candidates who possess these qualities are encouraged to apply immediately and join a thriving team where they can rise, shine, and work happy, contributing meaningfully to the guest experience and the hotel's ongoing success.