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Job Overview
Compensation
Hourly
Range $13.75 - $17.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
The hiring establishment is a reputable hotel focused on delivering exceptional guest service and hospitality. As a part of the hospitality industry, this hotel values customer satisfaction and aims to provide a welcoming, comfortable, and efficient experience for all guests. With a strong commitment to service excellence, this establishment prioritizes creating a friendly and welcoming atmosphere through every interaction, ensuring each guest feels valued and cared for during their stay. The hotel is equipped with modern amenities, a knowledgeable staff, and a clean and safe environment to ensure guests enjoy their visit thoroughly. Working here means joining a dedicated team... Show More
Job Requirements
- high school diploma or equivalent
- minimum of one year experience in customer service or hospitality
- proven ability to manage cash and financial transactions
- strong communication skills
- ability to work flexible shifts including weekends and holidays
- basic computer proficiency
- physical ability to stand and walk for extended periods
- excellent problem-solving skills
- confidentiality and discretion in handling guest information
Job Qualifications
- high school diploma or equivalent
- excellent communication and interpersonal skills
- experience in customer service or hospitality preferred
- ability to handle cash transactions accurately
- knowledge of local area and attractions is a plus
- familiarity with computer operations related to hotel front desk
- ability to handle guest complaints professionally
- basic knowledge of emergency procedures
- strong organizational skills
- ability to multitask in a fast-paced environment
Job Duties
- greet guests and check them in and out with friendliness speed and accuracy
- maintain all paperwork required by the shift
- handle cash accurately and balance shift report
- operate switchboard and transfer calls
- maintain confidentiality of business information
- know room rates locations and furnishings
- promote franchise membership club
- help secure lodging by referrals when hotel is full
- provide information on local attractions and events
- take and record reservations accurately and confirm as requested
- handle guest complaints tactfully
- know emergency procedures and respond appropriately
- complete incident and accident reports
- keep lobby and office area clean
- manage continental breakfast setup
- complete all shift related forms and reports
- perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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