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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
24/7 health resources
Travel Discounts
Commuter Benefits
Employee assistance program
Professional Development
Referral Bonus
Job Description
HHM Hotels is a reputable and guest-centric hospitality company known for delivering exceptional service and quality accommodations to travelers. With a commitment to uphold high standards across all its properties, HHM Hotels offers a welcoming and efficient environment for both guests and employees. The company is recognized for its emphasis on professionalism, sustainability, and continuous improvement, making it one of the preferred hotel brands in the areas it serves. At HHM Hotels, the focus is on creating meaningful guest experiences supported by a dedicated team of hospitality professionals who share a passion for service excellence.
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Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Ability to work varied schedules including holidays and weekends
- Ability to lift up to 25 pounds
- Ability to stand and walk for long periods
- Ability to bend, stoop, kneel, or crouch as needed
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Strong communication and interpersonal skills
- Ability to work under pressure and multitask
- Detail-oriented with good organizational skills
- Ability to stand for extended periods and perform physical tasks
Job Duties
- Greet guests and offer assistance promptly
- Register and assign guests to hotel rooms
- Establish payment methods and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and provide change
- Transmit and receive messages using phones or PMS system
- Respond to guest requests timely
- Receive and resolve guest complaints, escalate if necessary
- Secure guests' valuables
- Perform bookkeeping including balancing accounts and audits
- Monitor guest satisfaction scores and improve service
- Practice safe work habits and follow OSHA standards
- Assist in breakfast area or with luggage during peak times
- Ensure overall guest satisfaction
- Perform other duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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