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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company dedicated to providing exceptional guest experiences through its chain of hotels known for comfort, quality service, and sustainability standards. As a prominent player in the hotel industry, HHM Hotels focuses on creating an environment where guests feel welcomed, valued, and cared for from the moment they arrive. With an emphasis on sustainable practices and brand consistency, HHM Hotels continually strives to elevate the guest experience by embracing innovation and fostering an inclusive workplace where employees can grow and thrive.
The role of the Front Desk Associate at HHM Hotels is vital to mai... Show More
The role of the Front Desk Associate at HHM Hotels is vital to mai... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills collect payments and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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