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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hotel group dedicated to providing exceptional hospitality experiences across its diverse portfolio of properties. Known for their commitment to customer service excellence, sustainable practices, and employee growth, HHM Hotels operates with a strong focus on creating comfortable, welcoming environments for guests while fostering rewarding career opportunities for staff. Their hotels blend modern amenities with thoughtful service tailored to every guest's unique needs, making them a preferred destination for travelers seeking quality accommodations combined with exceptional guest care.
The Front Desk Agent role at HHM Hotels is a vital position within the hospitality team. This... Show More
The Front Desk Agent role at HHM Hotels is a vital position within the hospitality team. This... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or PMS system
- respond to guest requests timely
- receive and resolve guest complaints, escalating as necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities like balancing accounts and audits
- be aware of guest satisfaction scores and work to improve them
- practice safe work habits and follow OSHA standards
- assist in breakfast area or with guest luggage during peak times
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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