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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable and guest-focused hospitality company committed to providing exceptional service and memorable experiences for travelers. With a strong emphasis on customer satisfaction and operational excellence, HHM Hotels operates a portfolio of well-maintained properties that cater to a wide variety of guests, from business travelers to vacationing families. The company prides itself on fostering a positive work environment where employees are valued and given opportunities to grow professionally within the hospitality industry. This commitment to both guests and staff positions HHM Hotels as a preferred employer and a trusted name in hotel management.
The Front Desk A... Show More
The Front Desk A... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training
- Knowledge of PMS systems preferred
Job Duties
- Greet guests in a friendly and courteous manner
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Assist in the breakfast area or with guest luggage during peak periods
- Practice safe work habits and wear protective safety equipment
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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