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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.27
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
Holidays
Personal Days
Job Description
Sonesta International Hotels is a prominent name in the hospitality industry, ranking as the 8th largest hotel company in the United States and experiencing rapid growth. Boasting a diverse portfolio that includes a blend of full-service and focused hotels situated in major cities, Sonesta operates over 1000 properties across eight countries, highlighting its expansive reach and global presence. The company’s distinctive mix of owned, managed, and franchised hotels emphasizes its commitment to offering versatile lodging solutions that cater to a variety of traveler needs and preferences. At the core of Sonesta’s mission is a dedication to delivering hospitality driven by... Show More
Job Requirements
- High school diploma or equivalent required
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous experience in the extended stay industry preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Ability to stand for extended periods, bend, climb, kneel, move about the facility
- Ability to carry, lift or pull items weighing up to 50 pounds
- Willingness to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy related to room type and pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour ensuring guests receive offered services and products and comply with local laws for alcohol sales
- Fulfill guest special requests and ensure proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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