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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.50 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Signing bonus
Job Description
The Courtyard Rochester Downtown, managed by Essex Hotel Management, is a highly regarded hotel located in the heart of Rochester. Known for its commitment to exceptional guest service and creating memorable experiences, this establishment has become a preferred destination for travelers seeking both business and leisure accommodations. Essex Hotel Management has established a reputation over nearly thirty years with its solution-driven approach that emphasizes integrity, responsiveness, and engagement. The management team at the Courtyard Rochester Downtown takes pride in fostering an inclusive and supportive work environment where all team members are valued and held accountable to high standards. This emphasis... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
- Ability to work a flexible schedule, including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and other computer programs
- Ability to work a flexible schedule, including weekends and holidays
Job Duties
- Greet guests and visitors with a warm and welcoming demeanor
- Check guests in and out of the hotel, ensuring accuracy of information and timely processing
- Answer phone calls and respond to emails in a timely and professional manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and effective manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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