Guest Service Agent

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is a highly regarded hotel located in the heart of Rochester. Known for its commitment to exceptional guest service and creating memorable experiences, this establishment has become a preferred destination for travelers seeking both business and leisure accommodations. Essex Hotel Management has established a reputation over nearly thirty years with its solution-driven approach that emphasizes integrity, responsiveness, and engagement. The management team at the Courtyard Rochester Downtown takes pride in fostering an inclusive and supportive work environment where all team members are valued and held accountable to high standards. This emphasis on teamwork, diversity, and innovation contributes greatly to the overall success and positive atmosphere within the hotel.

We are currently seeking a driven Guest Service Agent to join our team on a part-time basis. This role primarily requires working weekend and holiday shifts, with an emphasis on mornings. As the first point of contact for guests, the Guest Service Agent plays a crucial role in ensuring a warm welcome and smooth check-in and check-out process. This position demands strong communication skills, a friendly demeanor, and the ability to multitask effectively while attending to the needs and inquiries of guests. The ideal candidate is someone who embodies the values of the organization: dedication to providing practical solutions, responsiveness to guests and team members, integrity in all actions, and a value-oriented approach that respects diversity and fosters strong relationships.

The Guest Service Agent will be responsible for greeting guests warmly, managing reservations and guest accounts with accuracy, and addressing any questions or concerns promptly and professionally. Handling guest complaints with tact and ensuring issues are resolved in a timely manner is a key aspect of the role. Maintaining a clean and organized front desk environment is also essential to uphold the hotel's image and operational efficiency. Additionally, this role involves some administrative responsibilities that support the overall functioning of the front desk. As part of Essex Hotel Management’s commitment to providing equal opportunity, we strive to build a diverse workforce and create an inclusive culture that allows all employees to thrive.

This opportunity comes with a signing bonus of $250 after 90 days of employment, reflecting our investment in attracting dedicated team members who are committed to delivering outstanding guest experiences. If you are passionate about hospitality, enjoy working in a dynamic environment, and are eager to contribute to a team that values your efforts, this Guest Service Agent position at the Courtyard Rochester Downtown could be the perfect fit. Join us in making every guest’s stay exceptional while advancing your career in the hotel industry.