Guest Service Agent

Drury Hotels is a renowned hospitality company celebrated for its commitment to providing exceptional guest experiences and fostering a welcoming environment for its team members. With properties across the United States, Drury Hotels has built a reputation for outstanding service, comfort, and value. The company is dedicated not only to serving its guests but also to supporting its employees through various career growth opportunities and well-being programs. Drury Hotels values its team members and strives to create a workplace where individuals feel they truly belong, contributing their unique talents and personalities to the collective success of the company.

Located at 920 Q Street - Lincoln, Nebraska, this Drury Hotel offers an inviting atmosphere for guests and a supportive work environment for its employees. The establishment emphasizes a culture of respect, integrity, and hospitality that enhances the guest experience at every touchpoint. As part of the Drury Hotels team, employees are recognized and rewarded for their contributions, with competitive pay beginning at $16.36 per hour and additional incentives designed to motivate and retain talent.

The Front Desk Agent role at Drury Hotels is essential in delivering a positive first impression and ensuring guests feel welcomed and well cared for throughout their stay. This position balances administrative tasks with customer service, requiring a proactive, friendly, and organized individual who can multitask efficiently. The agent will be the happy, helpful face of the hotel, assisting guests as they arrive and depart, handling check-in and check-out processes, resolving any issues that may arise, and promoting company programs. Additionally, the role involves supporting food service efforts during breakfast and the 5:30 p.m. Kickback, where the agent may assist with food preparation, guest service as a host or bartender, and clean-up activities.

Drury Hotels believes that work should be rewarding beyond just a paycheck; therefore, the company offers a comprehensive benefits package that supports work-life balance and career advancement. Employees enjoy flexible scheduling, paid time off, hotel discounts, and free room nights, making it easier to enjoy both personal and professional life. Furthermore, the company prioritizes health and well-being, offering medical, dental, vision, prescription, life, and disability insurance, along with a Team Member Assistance Program to support emotional and mental health.

Career growth is encouraged through mentorship, cross-training, and structured development plans, including management training programs. Drury Hotels boasts over 200 internal promotions in the current year, highlighting the emphasis on advancing from within. Additionally, employees benefit from a company-matched 401(k) retirement plan, ensuring financial security alongside workplace fulfillment. Drury Hotels’ recognition as one of Newsweek's America's Greatest Workplaces for 2025 underscores its commitment to creating an exceptional work environment.

Overall, working at Drury Hotels offers a chance to join a dynamic team where you can develop professionally while making meaningful connections with guests and colleagues. The Front Desk Agent role specifically caters to individuals who possess a warm personality, excellent communication skills, and an ability to manage multiple priorities with precision and care. If you thrive in a fast-paced, guest-centered setting and seek a career with growth and rewarding benefits, this opportunity to join Drury Hotels in Lincoln, Nebraska, could be your perfect next step.