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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $21.87
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Wellness Program
employee discount
Dental Insurance
Health Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
HHM Hotels is a reputable hospitality company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of properties. As a prominent player in the hotel industry, HHM Hotels has built a strong reputation by consistently upholding high standards of service, comfort, and sustainability. The company prides itself on creating a welcoming environment for both guests and employees, fostering a culture centered around respect, excellence, and continuous improvement. With a focus on innovation and community engagement, HHM Hotels offers a dynamic workplace where employees can grow and thrive.
This Front Desk Agent role at HHM... Show More
This Front Desk Agent role at HHM... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance promptly
- Register and assign guests to hotel rooms
- Establish payment methods and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and provide change
- Transmit and receive messages using telephone or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints or escalate to supervisor
- Secure guests' valuables in safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and audits
- Monitor guest satisfaction scores and work to improve service
- Practice safe work habits following MSDS and OSHA standards
- Assist in breakfast area or with guest luggage during peak times
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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