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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hospitality company dedicated to providing exceptional lodging experiences while upholding brand and sustainability standards. The company prides itself on delivering a welcoming environment where guests feel valued from the moment they arrive. HHM Hotels fosters a culture of excellence, emphasizing the importance of service quality, guest satisfaction, and operational efficiency. The organization is committed to nurturing employee growth and offers various career advancement opportunities within its front office and sales departments, making it an excellent choice for professionals seeking to build a long-term career in the hospitality industry.
The role of a Front ... Show More
The role of a Front ... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- ability to work varied schedules including holidays, weekends, and alternate shifts
- ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, stoop, kneel, or crouch
- commitment to practicing safe work habits and following OSHA and MSDS standards
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- work towards increasing guest satisfaction scores
- practice safe work habits and follow OSHA standards
- assist in the breakfast area or with luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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